IT Support Specialist

6 days ago

Surrey, British Columbia, Canada Westland Insurance Full time
IT Support Specialist

We're seeking a skilled IT Support Specialist to join our team. As a key member of our IT department, you'll be responsible for providing top-notch technical support to our employees and ensuring the smooth operation of our computer systems.

Key Responsibilities:
  • Provide level 1 and 2 support for our technology systems via phone, chat, email, and desk-side assistance
  • Think critically to anticipate potential issues and identify solutions
  • Collaborate with other technical teams to resolve complex problems
  • Safeguard the security of our information systems and networks
  • Manage and monitor a wide range of systems issues
Requirements:
  • Minimum three years of experience in a Service Desk role, providing support in Microsoft environments (Windows 10, Active Directory, Office 365, SharePoint, Teams)
  • Certification in A+, Help Desk Professional, ITIL foundations preferred or an equivalent combination of education, training, and experience
  • Proficiency in remote desktop management and support tools, as well as workstation configurations and desktop PCs
  • Excellent communication and problem-solving skills
What We Offer:
  • A dynamic and inclusive work environment
  • Opportunities for growth and professional development
  • A total rewards program that supports your financial, physical, and mental well-being
  • Flexible paid Values Days and Volunteer Days

We're committed to creating a workplace where everyone feels valued and supported. If you're passionate about technology and providing exceptional customer service, we'd love to hear from you.

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