Technical Support Specialist
2 weeks ago
We are seeking a highly skilled Technical Support Specialist to join our team at JAI IT SOLUTIONS INC. As a key member of our technical support team, you will be responsible for providing exceptional support to our clients, resolving technical issues, and ensuring seamless system operation.
Key Responsibilities- Technical Support: Respond to client inquiries, troubleshoot and resolve technical issues related to computer systems, software, and network connectivity.
- Problem-Solving: Consult technical manuals, guides, and other resources to research and implement solutions to complex technical problems.
- Training and Development: Provide training and guidance to clients on the use of computer systems, software, and other technical tools.
- Log Maintenance: Maintain a comprehensive log of problems and solutions for use by other technical support analysts.
- Team Collaboration: Participate in team meetings and contribute to the development of technical solutions and best practices.
- Education: Secondary (high) school graduation certificate.
- Experience: Experience an asset.
- Language: English.
- Work Hours: 40 hours per week.
- Client Focus: Strong client focus and ability to provide exceptional customer service.
- Organized: Highly organized and able to prioritize tasks effectively.
- Team Player: Strong team player with excellent communication and interpersonal skills.
English (en-US)
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