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Customer Service Representative

2 months ago

Milton, Ontario, Canada ROCKWOOL Group Full time

Job Title: Customer Service Representative - Contract

We are seeking a skilled Customer Service Representative to join our team in Milton, ON. This is a contract position for a duration of 6 months, offering a unique opportunity to gain experience in a dynamic and fast-paced environment.

Your Role:

As a Customer Service Representative, you will be responsible for processing customer orders and inquiries in a timely and professional manner. You will work closely with our supply chain team to ensure seamless execution of customer orders and provide exceptional customer service.

Key Responsibilities:

  • Process high-volume customer orders and inquiries
  • Record, process, and respond to customer requests and concerns
  • Run daily and weekly reports to track accurate execution of customer orders
  • Liaise with supply chain team members to ensure smooth order execution
  • Build strong relationships with customers to drive business growth and success

What We Offer:

  • Competitive salary
  • Comprehensive benefits package
  • Generous Paid Time Off (PTO) and Paid Holidays
  • Retirement Pension Matching Program
  • Work/Life Balance
  • Life and Disability Programs
  • Educational Assistance
  • Top-up plans for maternity and paternity leave
  • Fitness Reimbursement
  • Employee Assistance Program (EAP)

About Us:

ROCKWOOL Group is a global leader in stone wool solutions, transforming volcanic rock into safe and sustainable products that enrich modern living. We are committed to sustainability and have partnered with the One Ocean Foundation to raise awareness about ocean health challenges.

Work Environment & Conditions:

  • Our offices are designed to foster collaboration, creativity, and social engagement
  • We encourage community involvement and sustainability efforts

Diverse and Inclusive Culture:

We value diversity and promote equal opportunities for all employees. Our culture is built on ambition, responsibility, integrity, and efficiency.