Parts Representative

4 weeks ago

Mount Pearl, Canada Wajax Limited Full time
Job Title: Parts Representative

Wajax Limited is seeking a skilled Parts Representative to join our team. As a key member of our team, you will be responsible for ensuring the timely delivery of parts, supplies, and materials for inventory and support for our service department.

Key Responsibilities:
  • Participate in regularly scheduled counts to ensure inventory accuracy.
  • Ensure prompt and efficient flow of paperwork.
  • Maintain follow-up on all open parts orders and advise the service department and/or customers of order delays.
  • Prepare and process necessary documentation for purchases, returns, warranty coverage, and other work as required.
  • Build and maintain strong customer relations, including greeting customers, handling inquiries, providing price quotes, and selling parts.
  • Respond to customers in person, via telephone, or electronically in a timely and courteous manner, delivering strong service and salesmanship on the phone order desk and front counter parts sales.
  • Cover and/or assist the warehouse person in shipping product to both local and out-of-town customers using appropriate shipping methods.
  • Support the parts needs of the shop to meet work orders by looking up and billing parts to work orders, reviewing work orders for accuracy of parts and modifying as needed.
  • Pick stock for customers as required, receive and input stock using electronic systems.
  • Produce accurate, timely, and efficient documentation of all transactions within the parts team.
  • Daily shipping and receiving.
  • Handle emergency orders.
  • Stock orders.
  • Inter branch transfers.
  • Service-processing and issuing various invoices, purchase orders, and warranty claims, tracking and reporting on department attendance, and assisting with payroll and bookkeeping responsibilities.
Requirements:
  • Journeyman Parts Technician or equivalent work experience.
  • Functional written and verbal communication skills.
  • Computer knowledge.
  • Proven ability to work effectively with others.
  • A valid Driver's License.
About Wajax Limited:

Wajax Limited has been a leading industrial products and solutions provider since 1858. We work in an extensive range of industries and core sectors of the Canadian economy, including energy and renewables, food and beverage, construction, industrial/commercial, transportation, forestry, mining, metal processing, and oil and gas. We offer a total compensation package that includes competitive pay, comprehensive benefits, learning and development, and unique additional perks.

Highlights include:

  • Competitive health and dental benefits with no waiting period for eligibility (100% employer-paid premiums), plus health spending account.
  • Wajax-led e-learning and product training through industry-leading manufacturers.
  • Exclusive discounts with various manufacturers and service providers.
  • Recognition program where points are earned for merchandise or gift certificates, plus cash awards.
  • Company-matched pension plan.
  • Award-winning Health and Wellness Program.

By working with Wajax Limited, you become part of an inclusive and diverse team dedicated to innovation and teamwork. We are committed to employing a workforce representative of the diverse communities across Canada in which we do business. As an equal opportunity employer, please inform us if any accommodation is required if contacted for an interview.

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