Customer Service Representative
1 month ago
About Us
Cornerstone Building Brands is a premier exterior building solutions provider serving both the residential and commercial markets across North America. The building products we manufacture are the cornerstone of the communities where people live, work and play -from homes to hospitals, grade schools to grocery stores, manufacturing facilities to municipal buildings and beyond.
Through the core values and consistent behaviors and mindsets embraced by our employees, we have built a culture dedicated to understanding our customers' needs and what matters most to their success. We know that it's our people that make the difference and we are deeply committed to building a workplace and global community where inclusion is not only valued, but prioritized, providing an environment of mutual respect where equal employment opportunities are available to all applicants and team members.
Company description
Mitten is the original Canadian manufacturer and market leader of vinyl siding. Our continued focus on operational excellence has set the industry benchmark for service, quality, performance and design, backed by the best in class lifetime warranty. As a coast to coast distributor of premium exterior building products we are the link between architects, builders and installers providing an endless variety of business and design solutions. As part of the Cornerstone Building Brands family, we are the largest manufacturer of exterior building products in North America. Our Canadian made vinyl siding has the largest and boldest colour palette in the industry and our colour matched aluminum, shake, stone, and accessories provide the perfect complements and finishing touches to any project. Our products maximize curb appeal and benefit installers by minimizing labour requirements.
Mitten Building Products is a growing company in the building products industry backed by Cornerstone Building Brands, providing us with stability and strength in the North American market. Cornerstone Building Brands is the largest manufacturer of vinyl windows in North America with brands you’ve come to know and trust. We have endless building product options from standard to specialty to customized to whatever you’re looking for. But it’s our service capabilities that sets us apart.
At Mitten Building Products, we strive to produce a continuous stream of market leading products and services. We are creative and seek to recognize, embrace and apply new ideas and commercialize them more quickly than our competitors. We relentlessly seek to raise the bar on our products and services. We establish a reputation for innovation, quality and service that differentiates us from our competitors and enables us to tailor products and services to be the market leader.
Our building solutions are the cornerstone of the communities we serve. We believe every building we create, and every part of that building, positively contributes to communities where people live, work and play.
Job description
Position: Customer Service Representative
Location: Mount Pearl, Newfoundland
Reporting to the Branch Manager, the Customer Service Representative will be responsible for taking and processing orders, responding to customers through various channels including in person, online, and by phone, and ensuring customer satisfaction by anticipating needs and proposing appropriate solutions from our product portfolio. As a key member of the team, the Customer Service Representative maintains productive working relationships both internally and externally, and coordinates all aspects of the sales process, from order placement to delivery and payment.
RESPONSIBILITES
Create and manage order entries. Prepare daily order schedule and distribute to warehouse staff. Collaborate with warehouse to address shipping errors and discrepancies. Address delivery-related issues such as late shipments, shortages and damaged products. Prepare all required paperwork for freight claims due to damages and arrange for credit, or reshipment. Process transactions including payments and credits. Service customers directly by telephone, email, mail over the counter and in the showroom. Respond to customers and sales representatives on inquiries pertaining to product, shipping, warranty, etc. Support outside sales team by adopting internal processes to ensure customer satisfaction. Product knowledge to assist dealers/customers with parts or install inquiries. Participate in local trade shows, occasionally requiring weekend support. Complete other tasks, as requested by Branch Manager.
Qualifications
EDUCATION
Completion of college/vocational or technical training (minimum requirement: Grade 12 or GED). Computer literate; proficiency in using the MS Office Suite including Word, Excel and Outlook. Knowledge of building materials and construction techniques is an asset, but not required.SKILLS AND ATTRIBUTES
Inside Sales or Order Desk experience is an asset Strong administrative, organizational, time management and prioritizing skills. Able to handle a fast paced, demanding environment and to act with urgency when necessary. Customer-focused attitude with a high level of professionalism and discretion. Dedicated team player that can work effectively with their own team as well as other departments to achieve goals. Attention to detail and ability to follow up on customer orders. Excellent communication, interpersonal skills, and ethics.-
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