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Technical Support Specialist

2 months ago

Mississauga, Ontario, Canada A-1 WIRELESS INC. Full time
About the Role

We are seeking a skilled Technical Support Specialist to join our team at A-1 WIRELESS INC. as a Help Desk Technician. In this role, you will provide technical assistance to our customers, resolving issues related to our business systems, network, and Internet connectivity.

Key Responsibilities
  • Research and implement solutions to customer problems by consulting user guides, technical manuals, and other documents.
  • Collect, organize, and maintain a problems and solutions log for use by other technical support analysts.
  • Provide customer service and support to users in response to identified difficulties.
  • Perform Web-server backup and recovery operations.
Requirements
  • College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years.
  • 1 to less than 7 months of experience in a help desk or telecommunications industry setting.
  • Permanent employment with 30 to 40 hours per week.
  • Fluency in English as the primary language of work.