Field Services Specialist

24 hours ago

Mississauga, Ontario, Canada Tata Consultancy Services Full time
Job Title: Field Services Specialist

Tata Consultancy Services is seeking a highly skilled Field Services Specialist to join our team. As a Field Services Specialist, you will be responsible for providing advanced technical support to our clients, including troubleshooting issues using remote management software, testing and diagnosing computer error messages and failures, and providing strategic solutions to clients.

Key Responsibilities:

  • Advanced knowledge in infrastructure projects, operations systems, and data analytics.
  • Assisting with troubleshooting issues using remote management software (LogMeIn, TeamViewer).
  • Testing, troubleshooting, and diagnosing computer error messages and failures.
  • Proficiency in the following technologies: Microsoft Office 365, VPN, Virtual Machines, Knowledge on Network, Printers, Remote Connectivity products, Security.
  • Good Understanding Mobile device management and enrolling IOS and Android devices and troubleshooting enrollment.
  • Understanding of technology offerings and businesses supported.
  • Ability to identify problems, troubleshoot, and deliver strategic solutions to clients.
  • Genuine interest in continuous feedback, learning, and growth opportunities.
  • Effective collaboration and communication to achieve common goals and maintain a company standard of excellence.
  • Good knowledge of Windows/MAC OS with the ability to carry out root cause analysis.
  • Escalate issues to next level support if needed.
  • Work with the team and create Technical Knowledge Base article.
  • Strong analytical and problem resolution skills.
  • Proficient in Ticketing Tools preferably ServiceNow and Remedy tool.
  • Knowledge of Imaging PCs.
  • Knowledge of Vendor Management.
  • Knowledge of Commissioning & Decommissioning of assets.
  • Installations, Moves, Adds, Changes (IMAC). The vendor shall be responsible for coordination and the physical execution of Installations/Moves/Adds/Changes (IMACs).
  • Basic knowledge of installing software via SCCM / MECM, troubleshooting issue if installation fails and resolve them effectively in timely manner.
  • Provide End User Support, to include configuration, build, placement, maintenance, and administration for the following types of equipment: desktops, laptops, Windows and Apple Tablets, Desktop and Network printers, iPhones.
  • Assigning Security Group in AD for the new / existing users, Creating / Managing Email Distribution Lists, Exchange Server Admin Knowledge, Handling Onboarding / Offboarding requests in AD

Tata Consultancy Services Canada Inc. is committed to meeting the accessibility needs of all individuals in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code (OHRC). Should you require accommodations during the recruitment and selection process, please inform Human Resource.

Thank you for your interest in TCS. Candidates that meet the qualification for this position will be contacted within a 2-week period. We invite you to continue to apply for other opportunities that match your profile.

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