Trust Administrator

2 weeks ago

Ottawa, Ontario, Canada Royal Bank of Canada Full time
Job Summary

We are seeking a skilled Trust Administrator to join our team at Royal Bank of Canada. This is a 12-month contract role that offers the opportunity to make a lasting impact on the lives of our clients.

About the Role

As a Trust Administrator, you will provide timely and accurate support to our valued clients in respect to all aspects of estate and trust administration. You will effectively administer estates and trust accounts, assist with client queries, and maintain high standards of client service, quality control, and operational efficiency.

Key Responsibilities
  • Assist Officers in all administrative functions
  • Ensure all account information on internal systems is up to date, complete, and accurate
  • Maintain all written, verbal, and electronic communication as required with internal and external contacts as well as with clients
  • Investigate all inquiries and administrative errors and refer more complex issues to the Senior Officer
  • Understand and follow all RBC processes and policies as required
  • Promptly respond to client calls in the absence of the Officer or Senior Officer, addressing client inquiries in a professional manner
Requirements

To succeed in this role, you must have:

  • A minimum of one year of experience in the financial services industry
  • Post-secondary education
  • Successful completion of STEP Canada's Foundations of Estate and Trust Administration course (CETA1), or obligation to complete upon employment
  • Intermediate to advanced Microsoft Excel and Word skills
  • Excellent interpersonal skills and ability to deal with sensitive and difficult client situations in a professional manner
  • Strong organizational skills, meticulous attention to detail, and solid follow-through capabilities
  • Strong teamwork and relationship building skills as success in this role is dependent on working in cooperation with others
  • Ability to work in the Ottawa office location 5 days per week as this is a fully in-office role
What We Offer

At Royal Bank of Canada, we offer a comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation ($70,000 - $90,000 per year), commissions, and stock where applicable. We also offer leaders who support your development through coaching and managing opportunities, the ability to make a difference and lasting impact, and work in a dynamic, collaborative, progressive, and high-performing team.

Salary Estimate

The estimated salary for this role is $75,000 - $85,000 per year, based on the title, job description, and location.

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