Administrative Support Specialist
3 weeks ago
Job Overview
The Centre for Addiction and Mental Health is seeking a Department Secretary to join our dynamic Access CAMH team. This is a full-time, temporary (12 months) position reporting to the Service Manager. The successful candidate will be responsible for performing a variety of secretarial and administrative duties, including answering the clinic information phone line, providing excellent customer service, and managing electronic files.
Responsibilities
- Answering clinic information phone line and providing accurate information to callers
- Electronic file management and administrative management of referrals
- Liaising with information specialist and clinician colleagues
- Registering clients within the Centre's ICARE system and scheduling clients for clinic appointments
- Liaising with other CAMH programs and departments and with external agencies to facilitate client and program needs
- Supporting the needs of an interdisciplinary team consisting of information specialists, clinicians, and physicians
Requirements
The successful candidate will possess a one-year Community College diploma, preferably in business administration or secretarial science, combined with 1-2 years of administrative support experience. A diploma in medical administration is considered an asset. Preference will be given to those who have secretarial/administrative experience in healthcare.
Skills and Qualities
- Sound analytical and problem-solving skills
- Strong administrative skills, including the ability to maintain accurate records
- General office management and organizational skills
- Ability to juggle several and conflicting priorities
- Superior written and verbal communication, interpersonal, and organizational skills
Work Environment
The position is located at 1051 Queen Street West and is a Monday to Friday 8:30-4:30 schedule. A commitment to high-quality customer service is required, and the successful candidate will be required to work independently and collaboratively within a fast-paced environment.
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