Administrative Support Specialist

3 weeks ago


Toronto, Ontario, Canada Centre for Addiction and Mental Health Full time

Job Overview

The Centre for Addiction and Mental Health is seeking a Department Secretary to join our dynamic Access CAMH team. This is a full-time, temporary (12 months) position reporting to the Service Manager. The successful candidate will be responsible for performing a variety of secretarial and administrative duties, including answering the clinic information phone line, providing excellent customer service, and managing electronic files.

Responsibilities

  • Answering clinic information phone line and providing accurate information to callers
  • Electronic file management and administrative management of referrals
  • Liaising with information specialist and clinician colleagues
  • Registering clients within the Centre's ICARE system and scheduling clients for clinic appointments
  • Liaising with other CAMH programs and departments and with external agencies to facilitate client and program needs
  • Supporting the needs of an interdisciplinary team consisting of information specialists, clinicians, and physicians

Requirements

The successful candidate will possess a one-year Community College diploma, preferably in business administration or secretarial science, combined with 1-2 years of administrative support experience. A diploma in medical administration is considered an asset. Preference will be given to those who have secretarial/administrative experience in healthcare.

Skills and Qualities

  • Sound analytical and problem-solving skills
  • Strong administrative skills, including the ability to maintain accurate records
  • General office management and organizational skills
  • Ability to juggle several and conflicting priorities
  • Superior written and verbal communication, interpersonal, and organizational skills

Work Environment

The position is located at 1051 Queen Street West and is a Monday to Friday 8:30-4:30 schedule. A commitment to high-quality customer service is required, and the successful candidate will be required to work independently and collaboratively within a fast-paced environment.



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