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Client Support Representative

2 months ago

Toronto, Ontario, Canada Resume Target Inc Full time
{"title":"Client Support Specialist","description":"

Company Overview

At Resume Target Inc, we pride ourselves on delivering exceptional customer service and quality work to our clients in North America. Our team is passionate about helping professionals achieve their career goals, and we're looking for a talented Client Support Specialist to join our growing sales division.

Job Summary

We're seeking a highly motivated and sales-focused individual to promote and advocate our resume writing services to prospective and existing customers. As a Client Support Specialist, you'll be responsible for managing high-volume incoming inquiries and calls, working with new customers to manage the onboarding process, and collaborating with the support team to maximize customer engagement and experience.

Key Responsibilities

  • Manage high-volume incoming inquiries and calls to provide exceptional customer service
  • Promote and recommend professional resume writing services based on customer needs
  • Work with new customers to manage the full onboarding process and all registrations
  • Collaborate with the support team to maximize customer engagement and experience
  • Monitor and capture relevant information via CRM to track opportunities and calls

Requirements

  • Bachelor's degree preferred
  • Minimum 1 year of work experience in a sales/service role
  • Strong listening skills with the ability to build rapport with customers
  • Proven success in a high-volume call center environment
  • Ability to thrive in a dynamic, flexible, and continually changing environment

About Us

Resume Target Inc is a leading provider of professional resume writing services in North America. We're committed to delivering exceptional customer service and quality work to our clients, and we're looking for talented individuals to join our team.

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