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Business Analyst IT Resilience and Compliance
2 months ago
Intelcom Express Inc. is seeking a highly skilled Business Analyst IT Resilience and Compliance to join our team. As a key member of our IT Resilience and Compliance team, you will play a crucial role in providing IT resilience and compliance advice, expertise, and support to our IT leaders and employees.
Key Responsibilities:- Provide IT resilience and compliance advice, expertise, and support to our IT leaders and employees.
- Collaborate with the IT team to ensure alignment between IT resilience and compliance strategies and business objectives.
- Document key IT resilience and compliance plans, policies, procedures, and processes.
- Ensure and align compliance with regulations and external vendor requirements.
- Manage technical integration with IT resilience and compliance platforms by collaborating with business units to develop and deploy technical solutions.
- Act as the first point of contact in the delivery of IT resilience and compliance program questions, requests, feedback, etc.
- Create and support IT resilience and compliance automation in collaboration with the IT automation team through such areas as visualization dashboards.
- Assist in outlining technical aspects of IT resilience and compliance changes to present to the Change Acceptance Board (CAB).
- Act as a change agent to support critical business initiatives and support leaders in all elements of effective change management.
- Serve as a trusted advisor to the IT Resilience and Compliance team and management, supporting the department's and corporate goals and values and conforming to best practices.
- Collaborate with cross-functional teams to design and implement IT Resilience and Compliance policies, programs, plans, processes, and initiatives.
- Advise leaders on IT resilience and compliance strategies, including vendor assessments, compliance controls, resilience program maintenance, and security certifications, audits, and risk.
- Support all management levels in strategic initiatives including IT initiatives linked to resilience and compliance, as needed.
- Analyze IT resilience & compliance data and indicators to identify trends and areas for improvement.
- Assist in the development of initiatives to strengthen team engagement, satisfaction, general well-being, and diversity and inclusion.
- Educate on IT resilience, compliance, and change management practices.
- Assist in developing business cases to fund IT resilience and compliance initiatives.
- Compliance and Cybersecurity duties: (Coordinate, assess, and support IT compliance initiatives across information security, cybersecurity, and IT.
- Coordinate the review of and update to compliance documentation and policies.
- Maintain compliance controls and records through an automated system.
- Participate in technical reviews of change management activities and supply thorough reports for CAB meetings.
- Disaster Recovery and IT Resilience duties (20% of time): Assist in maintaining enterprise disaster recovery (DR) documentation, such as standards, policies, procedures, plans, and playbooks.
- Support in development and implementation of DR training and testing programs.
- Operate and refine resilience platforms and tools, using specialized training.
- Remain current on emerging IT Resilience trends and best practices.
- Recommend proactive measures to maintain resilience posture and mitigate risks.
- Bachelor of Commerce degree, Computer Science, Cybersecurity, or related technical field or equivalent practical experience.
- A minimum of 2 to 3 years of relevant work experience in an IT business analysis capacity, especially within IT compliance, risk management, and resilience.
- Demonstrated excellent knowledge of asset classification, risk management, governance, risk, and compliance frameworks, and automation.
- Familiarity with Personal Information Protection and Electronic Documents Act (PIPEDA), Payment Card Industry Data Security Standard (PCI DSS), National Institute of Standards and Technology (NIST), and International Organization for Standardization (ISO)
- Previous experience implementing System and Organization Controls (SOC) 2 Types 1 and 2 is a major asset.
- Strong Microsoft Office skills required (e.g., Word, Outlook, Teams, Excel etc.).
- Experience with Microsoft Power Platform, Drata, ServiceNow BCM, Microsoft Azure, Amazon Web Services, and similar business continuity/DR industry tools an asset.
Bilingual – English and French (proficient in both languages to support, respond to, and address requests across Canada, the U. Must be open to work at least 1 day/week at Intelcom's Service Center located in Griffintown, Montreal, Quebec (hybrid work can be discussed).
Our teams across Canada as well as our network of independent contractors contribute to Intelcom's daily operations.
In a constantly evolving business sector, we don't just follow, we get ahead. In addition to standing out through innovative services and delivery methods, Intelcom is also undergoing a technological transformation where the integration of customer experience and logistics technologies are at the heart of its evolution.
At Intelcom, we know experience comes in many forms and are committed to building a culture where difference is valued.
