IT Business Analyst

2 months ago

Montreal, Quebec, Canada Intelcom Full time
Job Title: IT Business Analyst - Resilience and Compliance Specialist

Intelcom is seeking an experienced IT Business Analyst to join our team in Griffintown, Montreal, Quebec. As an IT Business Analyst - Resilience and Compliance Specialist, you will play a crucial role in ensuring the alignment of IT resilience and compliance strategies with business objectives.

Main Responsibilities:
  • Collaborate with the IT team to develop and deploy technical solutions that support IT resilience and compliance strategies.
  • Act as the first point of contact for IT resilience and compliance program questions, requests, and feedback.
  • Create and support IT resilience and compliance automation in collaboration with the IT automation team.
  • Assist in outlining technical aspects of IT resilience and compliance changes to present to the Change Acceptance Board (CAB).
  • Support critical business initiatives and leaders in all elements of effective change management.
Qualifications:
  • Bachelor of Commerce degree, Computer Science, Cybersecurity, or related technical field or equivalent practical experience.
  • A minimum of 2 to 3 years of relevant work experience in an IT business analysis capacity, especially within IT compliance, risk management, and resilience.
  • Demonstrated excellent knowledge of asset classification, risk management, governance, risk, and compliance frameworks, and automation.
  • Familiarity with Personal Information Protection and Electronic Documents Act (PIPEDA), Payment Card Industry Data Security Standard (PCI DSS), National Institute of Standards and Technology (NIST), and International Organization for Standardization (ISO).
Technical Requirements:
  • Strong Microsoft Office skills required (e.g., Word, Outlook, Teams, Excel etc.).
  • Experience with Microsoft Power Platform, Drata, ServiceNow BCM, Microsoft Azure, Amazon Web Services, and similar business continuity/DR industry tools an asset.
Language and Logistics:
  • Bilingual – English and French (proficient in both languages to support, respond to, and address requests across Canada, the U.S., Europe, etc.).
  • Must be open to work at least 1 day/week at Intelcom's Service Center located in Griffintown, Montreal, Quebec (hybrid work can be discussed).

Intelcom is a leading last-mile carrier in the e-commerce sector. Our teams across Canada as well as our network of independent contractors contribute to Intelcom's daily operations.

Our goal is simple: in a constantly evolving business sector, we don't just follow, we get ahead. In addition to standing out through innovative services and delivery methods, Intelcom is also undergoing a technological transformation where the integration of customer experience and logistics technologies are at the heart of its evolution.

At Intelcom, we know experience comes in many forms and are committed to building a culture where difference is valued. We are always looking for talented and diverse individuals to join our teams. With over 60 delivery centers across Canada, we may have the right opportunity for you.

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