IT Business Analyst

2 months ago

Montreal, Quebec, Canada Intelcom Express Inc. Full time
Job Title: IT Business Analyst - Resilience and Compliance Specialist

Intelcom Express Inc. is seeking an experienced IT Business Analyst to join our team in Griffintown, Montreal, Quebec. As an IT Business Analyst - Resilience and Compliance Specialist, you will play a crucial role in ensuring the alignment of IT resilience and compliance strategies with business objectives.

Key Responsibilities:
  1. Collaborate with the IT team to develop and implement IT resilience and compliance strategies.
  2. Provide advice and expertise on IT resilience and compliance best practices, trends, and technologies.
  3. Document key IT resilience and compliance plans, policies, procedures, and processes.
  4. Handle internal and external queries related to IT resilience and compliance.
  5. Ensure compliance with regulations and external vendor requirements.
Main Responsibilities:
  1. Overall IT Resilience and Compliance Department Duties (30% of time)
    • Manage technical integration with IT resilience and compliance platforms.
    • Act as the first point of contact for IT resilience and compliance program questions, requests, feedback, etc.
    • Create and support IT resilience and compliance automation.
    • Assist in outlining technical aspects of IT resilience and compliance changes to present to the Change Acceptance Board (CAB).
    • Act as a change agent to support critical business initiatives.
    • Serve as a trusted advisor to the IT Resilience and Compliance team and management.
    • Collaborate with cross-functional teams to design and implement IT Resilience and Compliance policies, programs, plans, processes, and initiatives.
    • Advise leaders on IT resilience and compliance strategies.
    • Support all management levels in strategic initiatives.
    • Analyze IT resilience and compliance data and indicators to identify trends and areas for improvement.
    • Assist in the development of initiatives to strengthen team engagement, satisfaction, general well-being, and diversity and inclusion.
    • Educate on IT resilience, compliance, and change management practices.
    • Assist in developing business cases to fund IT resilience and compliance initiatives.
    • Other related duties as assigned.
  2. Compliance and Cybersecurity Duties: (50% of time)
    • Coordinate, assess, and support IT compliance initiatives across information security, cybersecurity, and IT.
    • Coordinate the review of and update to compliance documentation and policies.
    • Maintain compliance controls and records through an automated system.
    • Participate in technical reviews of change management activities and supply thorough reports for CAB meetings.
    • Remain current on security trends and best practices and maintain current knowledge of security threats and solutions.
    • Other related duties as assigned.
  3. Disaster Recovery and IT Resilience Duties (20% of time)
    • Assist in maintaining enterprise disaster recovery (DR) documentation, such as standards, policies, procedures, plans, and playbooks.
    • Support in development and implementation of DR training and testing programs.
    • Assist in operationalization of DR maintenance program, ensuring deliverables and requirements are respected.
    • Operate and refine resilience platforms and tools, using specialized training.
    • Remain current on emerging IT Resilience trends and best practices.
    • Recommend proactive measures to maintain resilience posture and mitigate risks.
    • Other related duties as assigned.
Qualifications:

Educational/Experience

  • Bachelor of Commerce degree, Computer Science, Cybersecurity, or related technical field or equivalent practical experience.
  • A minimum of 2 to 3 years of relevant work experience in an IT business analysis capacity, especially within IT compliance, risk management, and resilience.

Frameworks/Processes

  • Demonstrated excellent knowledge of asset classification, risk management, governance, risk, and compliance frameworks, and automation.
  • Familiarity with Personal Information Protection and Electronic Documents Act (PIPEDA), Payment Card Industry Data Security Standard (PCI DSS), National Institute of Standards and Technology (NIST), and International Organization for Standardization (ISO)
  • Previous experience implementing System and Organization Controls (SOC) 2 Types 1 and 2 is a major asset.

Technical (tools)

  • Strong Microsoft Office skills required (e.g., Word, Outlook, Teams, Excel etc.).
  • Experience with Microsoft Power Platform, Drata, ServiceNow BCM, Microsoft Azure, Amazon Web Services, and similar business continuity/DR industry tools an asset.

Technical (skillset)

  • Ability to easily translate between technical language and business needs.
  • Strong analytical mindset with the ability to analyze data and present findings in an understandable format to a broad audience.

Strategic (skillset)

  • Foster strong relationships, support strategic IT initiatives, and establish strong IT inter-company partnerships through the ability to network across functional teams.
  • Exhibit strong written and verbal communication abilities and interpersonal skills.
  • Ability to work independently (a self-starter) and collaboratively (a team player) based on project requirements, while keeping focus on desired results with capacity to work with minimal supervision.
  • Comfortable in an entrepreneurial & rapidly changing environment.
  • Solid work ethic, problem-solving and influencing skills, taking initiative, a high respect for confidentiality and sound professional judgment.

Language/Logistics

  • Bilingual – English and French (proficient in both languages to support, respond to, and address requests across Canada, the U.S., Europe, etc.).
  • Must be open to work at least 1 day/week at Intelcom's Service Center located in Griffintown, Montreal, Quebec (hybrid work can be discussed).

Intelcom Express Inc. is a leading last-mile carrier in the e-commerce sector. Our teams across Canada as well as our network of independent contractors contribute to Intelcom's daily operations.

Our goal is simple: in a constantly evolving business sector, we don't just follow, we get ahead. In addition to standing out through innovative services and delivery methods, Intelcom is also undergoing a technological transformation where the integration of customer experience and logistics technologies are at the heart of its evolution.

At Intelcom Express Inc., we know experience comes in many forms and are committed to building a culture where difference is valued. We are always looking for talented and diverse individuals to join our teams. With over 60 delivery centers across Canada, we may have the right opportunity for you.

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