Front Desk Associate

4 weeks ago


Whitehorse, Yukon, Canada YUKON INN Full time
Job Title: Front Desk Clerk, Hotel

We are seeking a highly organized and detail-oriented Front Desk Clerk to join our team at Yukon Inn. As a key member of our front office team, you will be responsible for providing exceptional customer service to our guests, ensuring a smooth and efficient check-in and check-out process, and maintaining the overall cleanliness and organization of the front desk area.

Key Responsibilities:
  • Guest Services: Register arriving guests, assign rooms, and provide information on hotel facilities and services.
  • Reservations: Take, cancel, and change room reservations, and maintain an inventory of vacancies, reservations, and room assignments.
  • Front Desk Operations: Balance cash, complete balance sheets, and process guests' departures, calculate charges, and receive payments.
  • Communication: Answer telephone calls, relay messages, and provide general information about points of interest in the area.
  • Customer Service: Provide excellent customer service, respond to guest inquiries, and resolve any issues in a professional and courteous manner.
Requirements:
  • Education: Secondary (high) school graduation certificate or equivalent experience.
  • Work Experience: Previous experience in a hotel or hospitality environment is an asset.
  • Skills: Excellent communication and interpersonal skills, ability to work in a fast-paced environment, and attention to detail.
What We Offer:
  • Competitive Salary: A competitive salary and benefits package, including dental, health care, and vision care benefits.
  • Opportunities for Advancement: Opportunities for advancement and professional growth within our company.
  • Team Environment: A dynamic and supportive team environment, with a focus on providing exceptional customer service.

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity to join our team at Yukon Inn.



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