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Care Coordinator

1 week ago

Thunder Bay, Ontario, Canada Sienna Senior Living Full time

At Sienna Senior Living, we're committed to enhancing the lives of our residents and their families. As a Resident & Family Experience Coordinator II, you'll play a vital role in delivering exceptional care and hospitality.

About the Role

This critical position impacts the lives of our residents and fosters meaningful connections within our communities. Your day will be filled with:

  • Leading resident move-in, transfer, and move-out processes, ensuring seamless transitions and warm welcomes.
  • Providing social services counseling as required, leveraging your qualifications to support residents' needs.
  • Developing and implementing individualized social work services and support groups to address resident and family concerns.
  • Supporting advanced care planning and treatment conversations, including funeral arrangement discussions.
  • Responding to feedback from residents and families, ensuring timely resolutions and satisfactory outcomes.
  • Collaborating with departmental leaders to provide coaching and direction to resident home area teams, driving service excellence and hospitality.
Requirements

To succeed in this role, you'll need:

  • Social Services Worker registration per provincial legislation.
  • A minimum of three years' experience in healthcare, social services, or a related sector.
  • Knowledge of the Long Term Care Act & Regulations is preferred.
  • Strong customer service and communication skills, with the ability to organize, plan, and delegate responsibilities.

We offer a supportive work environment and opportunities for growth. Join us in enhancing the lives of those we serve.