Technical Support Specialist

1 day ago

Richmond Hill, Ontario, Canada THE NORTHGATE TRADING INC. Full time
Job Title: User Support Technician

The Northgate Trading Inc. is seeking a skilled User Support Technician to join our team. As a key member of our technical support team, you will be responsible for providing top-notch support to our users, ensuring they have a seamless experience with our systems and applications.

Key Responsibilities:
  • Respond to user inquiries and resolve technical issues in a timely and efficient manner.
  • Consult technical manuals, user guides, and other resources to research and implement solutions to complex technical problems.
  • Provide training and guidance to users on the effective use of our systems and applications.
  • Collaborate with other technical support analysts to identify and resolve recurring technical issues.
  • Participate in the development and implementation of new technical solutions and processes.
  • Provide technical support for business systems, networks, and internet services.
  • Set up and configure equipment for employee use, ensuring proper installation of cables, operating systems, and software.
  • Perform backup and recovery operations for web servers.
Requirements:
  • College/CEGEP education in a related field.
  • 1-2 years of experience in a technical support role.
  • Strong knowledge of ITIL principles and practices.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment with tight deadlines.
  • Attention to detail and ability to multitask.
  • Organized and efficient in managing multiple priorities.
Work Environment:
  • Fast-paced environment with tight deadlines.
  • Repetitive tasks and attention to detail required.
  • Ability to work in a team environment.
Language:
  • English is the primary language of communication.
Work Schedule:
  • 30 hours per week.

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