Premium Club Team Lead

1 month ago

Vancouver, British Columbia, Canada Vancouver Full time

Job Summary

We are seeking a highly motivated and experienced supervisor to lead our Premium Club team at Rogers Arena in downtown Vancouver. As a key member of our hospitality department, you will be responsible for providing exceptional service to our fans and guests, while building and motivating a high-performing team.

Key Responsibilities

  • Lead and coach team members to ensure excellent hospitality and a exceptional fan experience
  • Partner with all staff at Rogers Arena to build a high-performance team
  • Complete post-event administrative tasks, including cash reconciliations and staff hours submissions
  • Owning inventory responsibilities for the Premium Club
  • Other duties as required

Requirements

  • Passion for working all Vancouver Canucks home games
  • Ability to work weeknights, weekends, and holidays with varied start times
  • Must be able to safely lift up to 35 lbs.
  • Must be able to stand during scheduled shift and withstand repetitive walking, reaching, and bending for long periods of time
  • Completion of a Serving it Right certificate
  • Strong written and oral communication and interpersonal skills
  • Professional, premium appearance and manner
  • Demonstrated background in restaurants and supervisory/management skills
  • Ability to maintain a calm demeanor and react appropriately to situations
  • Superior conflict resolution skills
  • Excellent on-the-spot problem-solving skills
  • Strong computer skills with functional knowledge of Microsoft Excel and Word
  • Strong understanding of and commitment to uphold our company values of discipline, respect, excellent, attitude, and mindset (DREAM)

Preferred Qualifications

  • Fine dining experience
  • Wine knowledge
  • Micros POS knowledge
  • Previous experience with OpenTable or Seven Rooms reservation

About Us

Vancouver is one of the most diverse cities in the world and Canucks Sports & Entertainment strives to create a workforce that is inclusive, equitable, and represents our beautiful, unique community. We value unique perspectives, ideas, and creativity that support a diverse, inclusive, respectful, collaborative, and fun work environment.

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