Premium Club Team Lead

1 month ago


Vancouver, British Columbia, Canada Vancouver Full time

Job Summary

We are seeking a highly motivated and experienced supervisor to join our team at Rogers Arena in downtown Vancouver. As a Premium Club Supervisor, you will play a key role in leading our staff and providing exceptional service to our fans and guests.

Key Responsibilities

  • Lead a team of staff to provide excellent hospitality and ensure a positive fan experience
  • Partner with other staff to build a high-performance team and contribute to the success of the Premium Hospitality Department
  • Complete administrative tasks, including cash reconciliations, gratuities disbursements, and staff hours submissions
  • Owning inventory responsibilities for the Club
  • Other duties as required

Requirements

  • Must have a passion for working in a fast-paced, event-based environment
  • Must be able to work weeknights, weekends, and holidays with varied start times
  • Must be able to safely lift up to 35 lbs.
  • Must be able to stand for long periods of time and withstand repetitive walking, reaching, and bending
  • Completion of a Serving it Right certificate
  • Strong written and oral communication and interpersonal skills
  • Professional appearance and manner
  • Must possess a demonstrated background in restaurants and Supervisory/Management skills
  • Ability to maintain a calm demeanor and react appropriately to situations
  • Superior conflict resolution skills
  • Excellent problem-solving skills
  • Strong computer skills with functional knowledge of Microsoft Excel and Word
  • A strong understanding of and commitment to our company values

About Us

Vancouver is one of the most diverse cities in the world, and Canucks Sports & Entertainment strives to create a workforce that is inclusive, equitable, and represents our beautiful, unique community. We value unique perspectives, ideas, and creativity that support a diverse, inclusive, respectful, collaborative, and fun work environment.



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