Premium Club Team Lead

4 weeks ago

Vancouver, British Columbia, Canada Vancouver Full time

POSITION SUMMARY

As a key member of our Premium Hospitality Department, the Premium Club Team Lead plays a vital role in leading staff and providing exceptional service to our fans and guests. This is an hourly, primarily events-based position that requires a positive, energetic, and enthusiastic approach.

KEY RESPONSIBILITIES:

  • Lead respective team and provide ongoing coaching and recognition to team members to ensure excellent hospitality is provided and the fan experience is exceptional.
  • Contribute to building a high-performance team by actively partnering with all staff of Rogers Arena.
  • Complete post-event administrative responsibilities such as cash reconciliations, gratuities disbursements, product orders, and staff hours submissions.
  • Owning inventory responsibilities for their Club.
  • Other duties as required.

REQUIRED EXPERIENCE AND QUALIFICATIONS:

  • Must have a passion and commitment to work all Vancouver Canucks home games.
  • Must be able to work weeknights, weekends, and holidays with varied start times based on the needs of the event and with this being an event-based business.
  • Must be able to safely lift up to 35 lbs.
  • Must be able to stand during scheduled shift, and withstand repetitive walking, reaching, and bending for long periods of time.
  • Completion of a Serving it Right certificate.
  • Highly committed to a premium level of service.
  • Strong written and oral communication and interpersonal skills.
  • Professional, premium appearance and manner.
  • Must possess a demonstrated background in restaurants and Supervisory/Management skills, including the ability to lead and be part of a team and to maintain and develop standards and coach for improved performance.
  • Ability to maintain a calm demeanor and react appropriately and effectively to situations as they arise with minimal supervision.
  • Possess superior conflict resolution skills, with the ability to relate professionally to all levels of staff, management, clientele.
  • Demonstrate excellent on-the-spot problem solving skills, including the ability to independently handle service recovery situations to a fan's satisfaction.
  • Strong computer skills with functional knowledge of Microsoft Excel and Word.
  • A strong understanding of and commitment to uphold our company values of discipline, respect, excellent, attitude, and mindset (DREAM).
  • Non-Canadian residents must hold a valid work permit expiring no earlier than February 2025.
  • Fine dining experience is an asset.
  • Wine knowledge is an asset.
  • Micros POS knowledge is an asset.
  • Previous experience with OpenTable or Seven Rooms reservation is an asset.

About Vancouver

Vancouver is one of the most diverse cities in the world and Canucks Sports & Entertainment strives to create a workforce that is inclusive, equitable, and represents our beautiful, unique community. We value unique perspectives, ideas, and creativity that support a diverse, inclusive, respectful, collaborative, and fun work environment.

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