Customer Success Professional

4 weeks ago


Belleville, Ontario, Canada OT Group Full time
Customer Success Specialist

OT Group is a leading office technology supplier in Canada, committed to delivering exceptional customer service and value. We are seeking a Customer Success Specialist to join our team in Belleville, Ontario.

This role will involve managing customer onboarding, implementation, training, and retention, as well as ensuring high levels of customer satisfaction. You will work closely with internal teams to optimize the customer experience and gather feedback from different departments.

Key responsibilities include:

  • Managing customer relationships and ensuring timely issue resolution
  • Generating sales quotes and reviewing license requests
  • Maintaining and developing customer success strategies and best practices
  • Collaborating with internal teams to improve customer experience

Requirements:

  • Post-secondary education in business, communications, or a related field
  • Minimum 1-2 years' experience in a customer-facing role
  • Strong verbal and written communication skills
  • Basic understanding of IT applications, software, and hardware

We offer a competitive compensation package, opportunities for growth and development, and a family-oriented work environment. If you are a motivated and dedicated professional who is passionate about delivering exceptional customer service, we encourage you to apply.


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