Customer Service Representative

24 hours ago


Moncton, Canada Compunnel Inc. Full time

Compunnel Inc. is seeking a highly skilled Customer Service Representative to join our team. This individual will be responsible for providing exceptional customer service and support, ensuring that customers are satisfied with their experience.

The ideal candidate will have a minimum of 3-4 years of previous customer service/administrative/call center experience, as well as previous experience working in an in-office/hybrid work arrangement. They should also have a strong understanding of KPIs and the ability to work independently or with minimal direction.

**Key Responsibilities:**

  • Provide exceptional customer service and support via phone, email, or chat
  • Resolve customer issues efficiently and effectively
  • Work collaboratively with internal teams to resolve complex customer issues

**Requirements:**

  • Minimum 3-4 years of previous customer service/administrative/call center experience
  • Previous experience working in an in-office/hybrid work arrangement
  • Strong understanding of KPIs
  • Ability to work independently or with minimal direction

**Benefits:**

  • Competitive salary: $45,000 - $55,000 per year
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment

**Nice-to-Have Skills:**

  • Bilingualism in English/Spanish
  • Knowledge of 401k/pension plans (or Canadian equivalents)
  • Understanding of financial services concepts

**Education:**

  • Post-secondary education with industry certification preferred or equivalent work experience


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