Administrative Support Specialist
1 week ago
Establish yourself as a reliable support system for students and faculty at the University of Toronto.
About UsThe University of Toronto's Faculty of Applied Science & Engineering is seeking an exceptional Program Assistant to provide front-line assistance and program support to our Minor and Certificate programs. Our Cross-Disciplinary Programs Office coordinates 10 minors, 15 certificates, and several dedicated course offerings to support various programs available to all undergraduate engineering disciplines.
Salary Range: $51,170 - $65,437 per year (80% FTE)Job Description:- Provide detailed information on minor and certificate program requirements to students.
- Serve as the primary contact for general inquiries about our programs.
- Respond to student and faculty enquiries within defined scope, redirecting as necessary.
- Distribute program information to current and prospective students.
- Liaise with students and faculty to coordinate program activities.
- Maintain records on ACORN and Degree Explorer.
- Offer non-supervisory job-related guidance to colleagues.
- Advanced College Diploma or acceptable equivalent experience.
- Minimum two years of recent relevant administrative and front-line academic student support services experience, preferably in an interdisciplinary university setting.
- Experience providing tailored academic program and policy information to post-secondary students.
- Familiarity with STEM disciplines.
- Proven ability to work directly with faculty members and students in a detail-oriented client services role.
- High proficiency with Microsoft Office Suite and Quercus or similar student portals.
- Proficiency with ROSI and Degree Explorer or similar student information systems.
- Strong organizational, communication, and interpersonal skills.
- Demonstrated commitment to equity, diversity, inclusion, and promoting a respectful learning environment.
- Ability to accurately interpret and apply procedures and policies effectively.
- Capacity to work independently and collaboratively under pressure, prioritizing tasks and meeting deadlines.
- Judgement, discretion, tact, and diplomacy when handling sensitive matters.
- Customer service orientation and sensitivity to meet the needs of students, staff, and faculty professionally.
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