Senior Operations Manager

16 hours ago


Penticton, British Columbia, Canada Mercer Mass Timber Full time

About Us

Mercer Mass Timber is a leading manufacturer of mass timber products, with a strong commitment to sustainability and innovation. As North America's largest mass timber producer, we operate facilities in Penticton, British Columbia, Spokane Valley, WA, and Conway, Arkansas, with a combined annual production capacity of over 255,000 cubic metres of mass timber.

We are part of Mercer International, a forest products company with operations in Canada, Germany, the United States, and Australia. Our mission is to create a more sustainable world through exceptional people making mass timber.

Job Overview

The Senior Operations Manager will play a critical role in overseeing the day-to-day operations of our Penticton facility. This includes ensuring production targets are met while maintaining high-quality standards, implementing and optimizing production processes, and collaborating with department heads to streamline workflows and improve operational effectiveness.

The ideal candidate will have proven experience in a senior leadership role within the forestry or manufacturing industry, with a strong understanding of mass timber production processes and industry trends. They will also possess excellent organizational, analytical, and problem-solving skills, as well as exceptional communication and interpersonal abilities.

Key Responsibilities

  • Oversee day-to-day operations to ensure production targets are met while maintaining high-quality standards.
  • Implement and optimize production processes to enhance efficiency and minimize waste.
  • Collaborate with department heads to streamline workflows and improve overall operational effectiveness.
  • Implement and uphold stringent quality control measures to guarantee the production of top-tier mass timber products.
  • Work closely with quality control teams to identify and address any deviations from established standards.
  • Lead and inspire a diverse team of professionals and operations employees, fostering a culture of collaboration, safety, and continuous improvement.
  • Provide guidance and mentorship to department heads, supporting their professional development and ensuring alignment with organizational goals.
  • Champion a culture of safety throughout Mercer Mass Timber, prioritizing the well-being of employees and maintaining compliance with all relevant safety regulations.
  • Work with the management team to implement and enforce safety protocols and procedures, participate in regular safety inspections, and address any identified hazards promptly.
  • Develop and execute strategic plans to drive the long-term success and sustainability of the Mass Timber Mill.
  • Identify growth opportunities, market trends, and potential areas for innovation within the mass timber industry.
  • Manage budgetary considerations, ensuring financial goals are met and costs are controlled.
  • Work closely with the finance department to analyze financial reports and make data-driven decisions to enhance profitability.
  • Ensure compliance with local, state, and federal regulations, as well as industry standards.
  • Stay abreast of any changes in regulations that may impact operations and take proactive measures to address them.
  • Cultivate and maintain strong relationships with clients, ensuring their needs are met and expectations exceeded.
  • Address customer feedback and implement improvements to enhance customer satisfaction.

Requirements and Qualifications

  • Bachelor's degree in Business, Engineering, or a related field (Master's degree preferred).
  • Proven experience in a senior leadership role within the forestry or manufacturing industry.
  • Proven experience in fostering a safety-first culture and ensuring compliance with all relevant safety regulations.
  • Strong understanding of mass timber production processes and industry trends.
  • Exceptional organizational, analytical, and problem-solving skills.
  • Excellent communication and interpersonal abilities.
  • Familiarity with sustainability practices and a commitment to environmentally responsible production.

Salary and Benefits

  • The salary for this position is estimated to be between $195,000 and $225,000 per year, based on education and experience.
  • A comprehensive benefits package, including extended health and dental benefits, a Health Care Spending Account, and a competitive RRSP contribution plan.
  • A fitness allowance to support employee wellness.


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