Senior Operations Manager

1 month ago


Penticton, British Columbia, Canada Oak View Group Full time

Company Overview

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry.

We offer an unparalleled 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

Job Summary

The Director of Operations manages, supervises, and coordinates the day-to-day operations of the complex, including but not limited to maintenance, set-up/changeovers, custodial/housekeeping, landscaping/grounds keeping, equipment safety, and capital projects.

This employee also provides overall administrative planning, direction, and policies to operating managers and supervisors, assuring the highest quality service program to assure booking and rebooking of events.

Key Responsibilities

  • Manage the facility's use of the Micromain program, ensuring staff compliance with departmental standards and completing reporting requirements.
  • Oversee the operation of event set-up and tear-down, including basketball floors, stage risers, chairs, signs, banquet functions, etc.
  • Act as liaison with City for numerous facility-related functions, such as City Bylaws, Parking, Licenses, permits, inspections, warranties, etc.
  • Responsible for Health & Safety compliance.
  • Develop and update comprehensive management reports and manuals.
  • Maintain hazardous materials communication program and material safety data sheets.
  • Negotiate contracts with outside vendors.
  • Manage the installation and maintenance of ice surfaces.

Requirements

  • College or Technical Degree required. Bachelor's Degree or better from an accredited college or university in a related field.
  • 5-7 years' experience in facility operations management or similar experience in a multi-purpose public facility.
  • Demonstrated knowledge of physical plant management, facility operations, supervisory skills, and experience in work crew supervision in facility operations.

Working Conditions

Work under high pressure to meet urgent deadlines. Analyze challenges and identify solutions, project consequences of actions, and implement recommendations in support of organizational objectives.

Benefits

A competitive salary of $80,000 - $100,000 per year, depending on experience, plus benefits including health, dental, and vision insurance, pension matching, and paid time off.

About Oak View Group

We are committed to creating environments that reflect and celebrate the diverse communities in which we operate and serve. We believe that diversity and inclusion are essential to our success and strive to attract and retain a talented and diverse workforce.



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