Client Support Specialist

1 day ago


Cambridge, Ontario, Canada Cowan Insurance Group Full time

About This Role:

We're seeking an experienced Client Support Specialist to join our team at Cowan Insurance Group. As a key member of our team, you will provide exceptional customer service to our personal insurance customers and insurance markets by managing our policy renewal processes, ensuring service standards are being met.

Responsibilities:

  • Review and process renewals in our broker management system Epic
  • Quote client policies in Applied Rating Services
  • Review policies for gaps in coverage and identify coverage enhancement opportunities
  • Process varied terms notices received from our carriers
  • Review new business and renewal policies to ensure accuracy and completeness
  • Follow up with insurance carriers for late renewals

Requirements:

  • RIBO license or ability to obtain RIBO is an asset
  • CAIB or CIP designations (or working toward designations) would be an asset
  • Strong communication skills; written and verbal
  • Excellent communication skills
  • Ability to manage high volume while maintaining attention to detail
  • Professional, proactive, and positive work attitude is essential
  • Proficiency with Microsoft Office Products
  • Experience with EPIC would be an asset

About Us:

Cowan Insurance Group is a leading independent insurance brokerage and consulting operation, providing real value to our clients. We partner with leading national and international insurance companies to deliver insurance and risk management solutions to businesses, organizations, and individuals.

Our Culture:

We value integrity, challenge our thinking, and grow together. Our award-winning workplace culture fuels our collective desire to help our clients, employees, and communities thrive. We offer competitive salaries, comprehensive benefits, and opportunities for growth and development.

Apply Now:

If you're a motivated and customer-focused professional looking for a new challenge, please submit your application. We look forward to hearing from you.



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