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Senior Customer Success Manager
2 months ago
We're Ten Thousand Coffees, the leading social learning and mentorship software for the modern workplace. As a Senior Customer Success Manager, you'll be the primary advocate and trusted advisor for our world-class customers, driving adoption, engagement, and long-term value.
Our Customer Success Team is dedicated to turning our customers into raving fans by being strategic partners in building best-in-class programs and bridging the gap between our customers and the 10KC ecosystem.
You'll be responsible for promoting the power of our platform and 10KC products to help our customers build better products, deliver better services, and achieve better business outcomes.
The ideal candidate will have 5+ years of experience in a previous role as a Customer Success Manager and/or leader, with a proven track record of success in similar roles in a startup to scale-up tech environment.
We believe in paying top-of-market base salaries to foster a high talent density, meaning we aim to attract and retain the very best people in our field.
At Ten Thousand Coffees, we're dedicated to building a diverse and inclusive community where employees feel a sense of belonging and are valued for their contributions and perspectives.
We offer a range of benefits, including wholesome health & dental benefits coverage, an employee and family assistance program, flexible time off, and a home office set up allowance.
As a Senior Customer Success Manager, you'll have the opportunity to work with our world-class customers, drive business growth, and contribute to the success of our company.
Join us in shaping the future of customer success and making a meaningful impact in the lives of our customers.
Key Responsibilities:
- Drive customer adoption and engagement through strategic partnerships and best-in-class programs
- Promote the power of our platform and 10KC products to help customers achieve better business outcomes
- Develop and implement proactive strategies to improve customer health scores and reduce churn
- Collect and analyze customer data to generate insights and measure the impact of customer success initiatives
- Champion customer advocacy and gather success stories, testimonials, and case studies
- Resolve product or service problems by clarifying customer issues and selecting the best solution
- Partner with the 10KC Implementation Project Manager to ensure exceptional customer experiences and alignment with best practices
- Advocate for customer needs, provide feedback on product enhancements, and ensure seamless customer experiences
Requirements:
- 5+ years of experience in a previous role as a Customer Success Manager and/or leader
- Proven track record of success in similar roles in a startup to scale-up tech environment
- CRM experience (SFDC, Dynamics, etc.)
- Alignment with our company values and ability to work in accordance with these values
We're excited to hear from you If you're passionate about customer success and want to make a meaningful impact, apply now to join our team.
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