Laboratory Asset Site Manager

4 weeks ago

Montreal, Quebec, Canada Thermo Fisher Scientific Full time
About the Role

We are seeking a highly skilled and experienced Laboratory Asset Site Manager to join our team at Thermo Fisher Scientific. As a key member of our Instrument and Enterprise Services Division, you will be responsible for providing day-to-day management, support, and technical guidance to our customers.

Key Responsibilities
  • Conduct site operations in accordance with program contract and Statement of Work
  • Support overall account strategy to achieve annual operating plan goals
  • Develop and maintain positive working relationships with clients, service vendors, and Thermo Fisher staff
  • Strive for customer satisfaction and loyalty
  • Support the development of quarterly business reviews and participate in meetings as required
  • Assist in data collection and analysis of customer metrics
  • Support action plans and tracking mechanisms to drive continuous improvement
  • Ensure compliance and regulatory guidelines are met
  • Responsible for accurate data input to Resource Center database
  • Monitor and support service activities and customer concerns
  • Interact with customers and vendors to schedule site service visits
  • Meet and escort engineers into the laboratory
  • Obtain and review field service reports and invoices
  • Verify and update the CMMS with the most up-to-date information
  • Support problem resolution and customer concern at account as needed
  • Assist with the resolution of service or billing issues
  • Search and provide alternate methods of service or parts
  • Follow established procedure for high dollar repairs
  • Adhere to all Thermo Fisher and customer security and safety procedures
  • Participate in PPI project teams as assigned
  • Other appropriate duties as assigned by Thermo Fisher management
Requirements
  • Associates degree or equivalent experience; Bachelor's degree strongly preferred
  • 1 year min. previous Industry experience required in one or more of the following areas: Agriculture, Life Sciences, Healthcare, Biomedical or related field
  • Experience in a customer facing position
  • Fluent in the English language
  • Familiarity with CMMS systems and proficiency in using related software for data management
  • Ability to make commitments, track and communicate progress, and follow through until completion
  • Builds customer allegiance and strong, professional client relationships
  • Effective communication skills, both written and verbal, to interact with engineers, suppliers, and internal partners
  • Work independently and proactively to resolve customer issues
  • Excellent time management and ability to prioritize work based on business and client needs
  • Effective problem solving
  • Proficiency with Microsoft Word, Excel, PowerPoint
Working Conditions
  • Works primarily at customer locations, in office environment to include cubicles and/or in and around shipping/receiving docks, stock rooms, storage locations and laboratory environments
  • May be required to work independently within customer location
  • Physical Activity: Walking, sitting, standing, kneeling, crouching, lifting, PC work, repetitive motions, feeling, grasping, pulling, pushing, and hearing
  • Level of Physical Requirements: Light to medium work
  • Level of Visual Acuity: Clerical, professional, administrative
  • May pass through areas where chemical based allergens may be in use
  • Depending on area of building, personal protective equipment may be worn
  • Some areas require steel toe shoes, bump hats and/or safety glasses
  • Must be able to work hours required to get the job done
  • Required to travel by airplane and automobile for meetings and training as necessary

At Thermo Fisher Scientific, each one of our 100,000 extraordinary minds has a unique story to tell. We are committed to enabling our customers to make the world healthier, cleaner and safer.

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