Customer Care Manager

1 month ago


Grimsby, Ontario, Canada TalentSphere Staffing Solutions Full time
Customer Care Manager

At TalentSphere Staffing Solutions, we are seeking a highly skilled Customer Care Manager to lead our post-construction team and ensure the highest level of customer satisfaction.

Key Responsibilities:
  • Lead a high-performance team to deliver quality finished products that meet company and Tarion standards.
  • Oversee administrative aspects of closings and address service issues to prevent escalations and conciliations.
  • Collaborate with trades and technical professionals to execute tasks and identify areas for improvement.
  • Investigate homeowner complaints and provide updates to senior management.
  • Attend conciliations or tribunal hearings as a company representative.
  • Ensure all warrantable repairs are completed within specified timeframes.
  • Resolve service/trade disputes and conduct service meetings with challenging trades.
  • Educate homeowners on PDI, closing, follow-up, and warranty processes.
Requirements:
  • Minimum 3 years of experience in a similar role.
  • Experience with low-to-high-rise projects.
  • Thorough understanding of the Tarion Warranty Program and Ontario Building Code.
  • Proficient in MS Office and Builder Lynx.

Competitive compensation package up to $110K + benefits.


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