Customer Care Manager

4 weeks ago


Grimsby, Ontario, Canada TalentSphere Staffing Solutions Full time

**Job Summary**

The Customer Care Manager is a key figure in the final stages of the homebuilding process, responsible for leading and managing a high-performance post-construction team. This role involves overseeing the administrative aspects of closings and addressing service issues, ensuring all deficiencies identified during the PDI inspection are resolved, and trades are completing necessary repairs.

**Key Responsibilities**

  • Collaborate with trades and technical professionals to execute tasks
  • Meet with homeowners to resolve complaints and prevent conciliation requests
  • Investigate homeowner complaints during conciliation requests and provide updates to senior management
  • Attend conciliations or tribunal hearings as a company representative, when required
  • Ensure all warrantable repairs are completed within the specified timeframes, adhering to the findings of the Tarion Conciliation Report

**Requirements**

  • Minimum of 3 years of experience in a similar role
  • Experience with low-to-high-rise projects
  • Thorough understanding of the Tarion Warranty Program and Ontario Building Code
  • Proficient in MS Office and Builder Lynx

**Compensation**

$100K-$110K + Package


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