Manufacturing Infrastructure Support Specialist

5 days ago

Toronto, Ontario, Canada saint_gobain_group Full time
Job Description

This is a challenging and rewarding role for a skilled professional to join our team as a Manufacturing Infrastructure Support Specialist. The position will be responsible for supporting the manufacturing IT/OT environments across Saint-Gobain North American facilities.

Key Responsibilities:
  • Provide comprehensive support, management, development, implementation, and troubleshooting for all local data rooms within the designated region.
  • Install, configure, and maintain various IT systems and technologies, including MS Windows workstations and servers, Red Hat Linux servers, storage appliances/SAN, VMware, VEEAM, Veritas NetBackup, Lansweeper, CyberX industrial network monitoring, Palo Alto firewall rulesets, and HP/Aruba switches.
  • Utilize Service Now IT Service Management (ITSM) to track incidents through completion and documentation stages.
  • Troubleshoot and resolve incidents promptly, ensuring that managed infrastructure is consistently monitored for uptime, capacity, utilization, and proper handling of service requests.
Customer Relations:
  • Offer innovative ideas to the business regarding industrial digital solutions by sharing knowledge and staying abreast of industry trends.
  • Ensure alignment of customer needs with the strategy defined by DSI Group.
  • Address customer complaints promptly, providing suitable solutions and alternatives within specified time frames, and ensure resolution through diligent follow-up.
Manufacturing IT Infrastructure Management:
  • Collaborate with local and regional management to design, procure, and implement IT systems tailored to the manufacturing network's needs.
  • Ensure that the delivered infrastructure aligns with SGTS standards and complies with security requirements, including the 28 Minimum Security Rules for Industrial and Logistics Systems.
Requirements:
  • A Bachelor's degree in a technical or business-related field is mandatory.
  • A minimum of 5 years of relevant work experience in IT and/or technical manufacturing is essential.
  • Prior experience in serving internal customers within a large, complex organization is required.
  • Certification or equivalent experience in one or more of the following technologies is preferred: VMware, Switching/Routing/Firewall, IT Service Management (ITSM).
  • An in-depth understanding of manufacturing processes and technology is a prerequisite for this position.
  • Availability for occasional work outside of normal business hours is expected.
  • On-call availability 24/7 is required to address any urgent issues that may arise.

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