IT Infrastructure Support Specialist

1 day ago


Toronto, Ontario, Canada Colgate-Palmolive Company Full time

**Job Summary**

We are seeking an experienced IT Infrastructure Support Specialist to join our team at Colgate-Palmolive Company. As a key member of our IT department, you will be responsible for providing second-level support to all users, troubleshooting IT problems, and assisting with implementing and maintaining the IT infrastructure.

**Key Responsibilities**

  • Provide 2nd level IT support services to end-users, ensuring all work is performed in accordance with our internal ticketing system.
  • Support all IT infrastructure, including desktops, laptops, mobile devices, LAN connectivity, Cisco Voip telephones, AV equipment, network printers, and identified applications.
  • Diagnose and resolve technical hardware and software issues, and escalate situations requiring urgent attention.
  • Assist end-users with security-related incidents, performing virus scans and addressing and/or escalating to the Global Security team accordingly.
  • Support the IT onboarding process of new employees, including providing access and familiarization to all relevant technology required to successfully perform their duties.

**Requirements**

  • Associate's Degree, Technical Certification, or Equivalent Experience required.
  • Bachelor's degree in Computer Science, Information Technology, Mathematics, or Engineering preferred.
  • A proven track record of performance with at least two (2) years of IT Infrastructure related work/experience in a similar-sized organization required.


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