Customer Service and Cargo Handler

1 month ago


Sydney, Nova Scotia, Canada PACIFIC COASTAL AIRLINES LIMITED Full time
About the Role:

Pacific Coastal Airlines is seeking a Customer Service and Cargo Agent to join our team. As a key member of our operations team, you will be responsible for ensuring a smooth and efficient travel experience for our passengers. Your duties will include checking passengers in, issuing boarding passes, verifying immigration documents, and handling cargo shipments.

Key Responsibilities:
  • Check-in passengers, issue boarding passes, and verify immigration documents
  • Check baggage and collect excess baggage/overweight charges
  • Answer calls, book, change and cancel flight reservations
  • Resolve service disruption issues, such as cancelled or missed flights, and determine alternative flight options
  • Execute deplaning and boarding processes, ensuring a safe and on-time departure
  • Process cargo shipments

Requirements:
  • Experience in a customer-facing role
  • Ability to work under pressure with minimal supervision
  • Clear and effective communication skills, with the ability to have difficult conversations
  • Ability to work in a time-sensitive, ever-changing environment with multitasking and problem-solving as key attributes
  • Comfortable using computers and credit/debit machines
  • Flexible to work any day of the week, including weekends, evenings, holidays, and/or irregular shifts

Why Choose Pacific Coastal Airlines?
Pacific Coastal Airlines is a dynamic and rewarding work environment that values collaboration, accountability, and loyalty. We offer a range of benefits, including extended health, dental, vision, travel medical, life insurance, accidental death and dismemberment, an employee and family assistance program, paid sick days, and paid personal emergency days. We also offer excellent travel perks and discounts with various hotels and restaurants within the communities we serve.

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