Senior Restaurant Operations Manager
2 weeks ago
About the Role
- Oversee daily operations and ensure seamless execution of menu items, ensuring quality control standards are met.
Responsibilities
- Supervise and coordinate activities of staff who prepare and portion food, maintaining a clean and safe work environment.
- Train staff in job duties, sanitation procedures, and customer service protocols.
- Estimate ingredient and supply requirements for meal preparation, minimizing waste and optimizing inventory.
- Address customer complaints or concerns, resolving issues promptly and professionally.
- Maintain accurate records of stock, repairs, sales, and wastage.
- Supervise and inspect delivery of food trolleys, ensuring timely and efficient service.
- Establish work schedules and manage staff rotations, ensuring adequate coverage during peak periods.
- Prepare and submit reports on operational performance, identifying areas for improvement.
Requirements
- Secondary (high) school graduation certificate required.
- 7 months to less than 1 year of experience in a related field.
- Excellent oral communication and interpersonal skills, with ability to work effectively in a fast-paced environment.
- Flexibility and a team player attitude, with capacity to take initiative and adapt to changing situations.
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