Senior Manager, HR Digital Solutions Enablement, Contract

2 weeks ago


Toronto, Ontario, Canada Royal Bank of Canada Full time

Job Opportunity:

As a Senior Manager, HR Digital Solutions Enablement, you will be responsible for investigating business problems, analyzing opportunities, and facilitating the implementation of recommendations for business improvement. You will demonstrate expert knowledge and ability to apply various methodologies, such as design thinking, agile, and lean six sigma, in complex situations. You will partner with key stakeholders in HR and T&O to conduct problem analysis, investigate and analyze business situations, and identify options for business improvement.

Key Responsibilities:

  • Partner with key stakeholders to conduct problem analysis
  • Investigate and analyze business situations and identify options for business improvement
  • Perform a gap analysis between current and future states and assess and recommend highest value-added solution options
  • Assist in establishing priority and portfolio objectives leveraging business analysis expertise
  • Understand the business context and the impacts of the proposed change to people, processes, organizational structure, policies, and technology
  • Assess and communicate risks associated with the change and strategy to mitigate the risks
  • Conduct regular assessments of the requirements progress on projects against the business objectives
  • Ensure program team and stakeholders have knowledge of the enterprise standard requirements methodology
  • Coordinate and monitor multiple simultaneous projects activities to prevent or minimize potential negative impacts
  • Impact and influence to ensure stakeholder buy-in and support of the requirements strategy at the program level
  • Enable others to work collaboratively across functional groups by establishing and maintaining a culture of trust and shared vision
  • Provide guidance, feedback, coaching, and mentoring to build the capabilities of team members on the team

Requirements:

  • BSA experience in ServiceNow
  • Undergraduate Degree in Information Technology or Equivalent Experience
  • 7-10 years of experience working in digital and operational teams with a focus on process excellence and digital adoption
  • Contributing to large-scale product roadmaps and strategy on a global scale
  • Demonstrated design thinking mindset building processes and solutions with the end-user in mind
  • Experience in collaborating with highly complex, medium to large teams while utilizing the latest agile methodologies and tools
  • Strong impact and influence skills required for working alongside senior T&O, HR, and business leaders
  • Proven change management skillset driving adoption of digital solutions

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

Job Skills:

  • Agile Methodology
  • Analytical Thinking
  • Business Analysis
  • Communication
  • Design Thinking
  • Gaps Analysis
  • Lean Project Management
  • Problem Analysis
  • Program Management
  • Relationship Building
  • ServiceNow Human Resource Service Management (HR)
  • Work Collaboratively


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