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Employee Experience Manager

2 months ago

Toronto, Ontario, Canada Achievers Full time
About Achievers

The Achievers Employee Experience Platform empowers employees to recognize each other in real-time and aligns them to the company's values and goals. With a global user base of almost 4 million, the platform enables employees in over 170 countries to connect and grow. Visit our website to learn more and explore our platform in action.

Our Commitment to You

At Achievers, we value the unique perspective and individuality that each person brings to our team. We're committed to creating an inclusive, diverse, and equitable workplace where you belong and your contributions are celebrated. You'll have the opportunity to collaborate with a diverse group of colleagues who appreciate your strengths and are excited to learn from your experiences.

Job Summary

We're seeking a dynamic individual to join our team as an Employee Experience and Development Manager. In this role, you'll have the exciting opportunity to shape and execute our engagement and learning strategy, driving positive change and fostering a culture of continuous development and growth.

Responsibilities
  1. Develop and implement an integrated employee engagement and learning strategy aligned with organizational goals and objectives.
  2. Identify key drivers of engagement and development and develop initiatives to address areas of opportunity.
  3. Coordinate employee feedback mechanisms, including surveys, focus groups, and feedback channels.
  4. Analyze survey results and feedback to identify trends, insights, and areas for improvement in both engagement and learning opportunities.
  5. Develop and implement employee recognition and rewards programs to celebrate achievements and contributions.
  6. Integrate recognition and rewards into learning initiatives to reinforce a culture of appreciation and motivation.
  7. Contribute to the product and business aspect of what we deliver as an employee experience platform, through the work that we do as an ES team.
  8. Design and deliver learning and development programs that align with organizational goals and address employee skill gaps and career development needs.
  9. Utilize various learning modalities, including instructor-led training, e-learning, workshops, and coaching, to accommodate diverse learning styles and preferences.
  10. Establish key performance indicators (KPIs) and metrics to measure the effectiveness of engagement and learning initiatives. Regularly monitor and evaluate the impact of programs and initiatives and make data-driven recommendations for continuous improvement.
  11. Collaborate with cross-functional teams to ensure alignment and integration of engagement and learning initiatives with other HR and business priorities.
  12. Communicate regularly with stakeholders to provide updates on progress, solicit feedback, and share best practices.
Qualifications
  1. Bachelor's degree in Human Resources, Organizational Development, Business Administration, Psychology, or a related field. A Master's degree may be preferred or beneficial.
  2. Proven experience in employee engagement, talent management, or organizational development roles, preferably in a corporate setting.
  3. Experience planning and executing employee events, programs, and initiatives aimed at fostering a positive work culture and enhancing employee satisfaction.
  4. Familiarity with employee engagement surveys, feedback mechanisms, and data analysis to drive improvements.
  5. Strong interpersonal and communication skills to effectively engage with employees, stakeholders, and ERG members.
  6. Excellent project management abilities to plan, coordinate, and execute employee development programs and events.
  7. Analytical skills to assess employee engagement metrics, identify trends, and develop strategies for improvement.
  8. Leadership capabilities to inspire and motivate teams, foster collaboration, and drive positive change within the organization.
  9. Proficiency in Microsoft Office suite and HRIS (Human Resources Information Systems) software for data management and reporting purposes.
  10. Understanding of best practices in employee engagement, talent development, and organizational culture.
  11. Knowledge of relevant employment laws, regulations, and compliance requirements.
  12. Awareness of industry trends and emerging technologies in employee engagement and development.
  13. Preferred, but not required: Professional certifications such as CHRL (Certified Human Resource Leader - Certified Professional) or PHR (Professional in Human Resources) can demonstrate expertise in the field.
  14. Additional certifications in coaching, change management, or leadership development may also be advantageous.
  15. Passion for employee engagement and development, with a genuine interest in creating a positive and inclusive work environment.
  16. Adaptability and flexibility to navigate complex organizational dynamics and address diverse employee needs.
  17. Integrity, empathy, and diplomacy in handling sensitive employee matters and building trust across the organization.
Why You'll Love Working at Achievers
  • We're passionate about disruptive technology that's rooted in science, research, and data.
  • We understand the value of employee success in the workplace and have been recognized for our contributions to HR, technical excellence, and outstanding workplace culture.
  • We foster an environment of connection, security, and community. You'll feel at home, without reservation.
  • We believe in moving quickly, failing fast, and adapting to change.
  • We enjoy coming to work every day because we believe in our product and love our culture.
  • We're committed to achieving excellence in everything we do.
Benefits & Perks for Permanent Full-Time Employees
  • Competitive Pay
  • Parental Leave Top-up
  • Health Benefits and Life Insurance Coverage Upon Your First Day
  • RRSP Matching
  • Flexible Vacation
  • Employee and Family Assistance Program
  • Full access to the LinkedIn Learning Library
  • Internal Mentorship Program
  • Employee-Led Employee Resource Groups
  • A beautiful office space located in Liberty Village, Toronto
  • Participation in our Points-based Employee Recognition Program
  • Opportunities for professional development and career growth
Our Work Environment

Achievers is a hybrid-first company located at 99 Atlantic Ave in Liberty Village, Toronto. Our hybrid work experience is designed to cultivate an engaging employee experience, where pioneering research intersects with cutting-edge technology. We strongly believe that collocating teams increases the chance to innovate together, foster passive learning, create spontaneous connections, and promote better communication.