Experience Designer

4 weeks ago

Toronto, Ontario, Canada Bond Brand Loyalty Full time

At Bond Brand Loyalty, we're seeking an experienced Experience Designer to join our team. As an Experience Designer, you will play a key role in designing, developing, and implementing employee experience solutions that meet the needs of our clients.

The ideal candidate will have a minimum of 2 years of experience designing and developing solutions in relevant areas of focus such as employee experience, customer experience, learning and enablement, or communications. A post-secondary degree in a related field is an asset.

You will be responsible for supporting the development of a wide range of customer and employee experience solutions for our clients. This may include:

  • Enablement and Training: Assessing learning needs, analyzing existing training assets, and creating and designing instructor-led training, eLearning, mLearning, workshops, post-tests, etc.
  • Engagement and Communications: Writing copy for videos, job aids, and infographics; research to support market scans.
  • Employee Engagement and Customer Experience Discovery: Supporting the development of facilitation guides and activity design for co-creations and workshops; scribing at interactive sessions to document participant feedback and insights; aiding the development of customer journey maps.
  • Helping develop and localize materials for different markets.

We're looking for someone with excellent written communication skills and the ability to develop effective and engaging copy for video scripts, communications, reports, e-learning, workshops, and more. Visual design skills and a talent for presenting ideas in a compelling way are also essential.

A client-centric mindset, the ability to work accurately under tight deadlines, and manage multiple deadlines simultaneously are also required. Proficiency in foundational computer skills such as MS Word, Excel, PowerPoint, and Outlook is a must. Experience with AI tools, visual collaboration platforms, creative tools, eLearning development and engagement platforms is a distinct asset.

We're proud to be a diverse organization and committed to building and fostering an environment where our employees feel included, valued, and heard. We encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and people with intersectional identities.

We're 800(ish) people working tirelessly together to make the world a more loyal place. You'll be joining a hyper-talented team with a galaxy of skillsets ranging from research to creative to digital and beyond. You'll have an excellent opportunity to grow, learn, and make an impact as we tackle some of our client's biggest business challenges.

Bond is proudly recognized as a Great Place to Work and a Best Managed Company for the fifth year in a row.

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