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Technical Support Specialist

2 months ago

Toronto, Ontario, Canada Nextgen System Canada Full time

Job Description:

The Technical Support Specialist will provide assistance to users experiencing difficulties with computer systems, software, and network connectivity. This role requires strong problem-solving skills, excellent communication, and the ability to work in a fast-paced environment.

Responsibilities:

  • Respond to user inquiries and provide technical support via phone, email, or in-person.
  • Troubleshoot and resolve technical issues related to hardware, software, and network connectivity.
  • Collaborate with internal teams to identify and implement solutions to recurring technical issues.
  • Document and maintain accurate records of technical issues and resolutions.
  • Participate in training and development programs to stay current with new technologies and advancements.

Requirements:

  • 1-2 years of experience in technical support or a related field.
  • Strong problem-solving skills and ability to work in a fast-paced environment.
  • Excellent communication and interpersonal skills.
  • Degree in Computer Science, Information Technology, or a related field.

Working Conditions:

  • Work in a fast-paced technical support environment.
  • May be required to work overtime or flexible hours to meet business needs.
  • Must be able to handle multiple tasks and priorities.

Personal Suitability:

  • Accurate and efficient in resolving technical issues.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team.

Experience:

  • 1-2 years of experience in technical support or a related field.

Language:

  • Fluent in English.

Work Hours:

  • 37.5 hours per week.