Multilingual Technical Support Specialist
3 days ago
We are a leading outsourcing company, DependableIT, where we strive to deliver exceptional customer service and create a supportive environment for our employees. Our employees are our greatest asset.
As a Multilingual Technical Support Specialist, you will provide support to customers in both English and French on various technical situations while delivering world-class customer service through multiple channels.
Key Responsibilities:
- Maintain the Zendesk platform for new tickets, chats, and customer responses, answering within service level agreement timeframes.
- Answer and correctly brand inbound phone calls in both languages and provide support within defined guidelines.
- Provide support in scenarios including license adjustments, order entry with discounts, break/fix support, escalation of issues to vendors, general technical advice, and remote support connection to end users.
- Accurately document issues in line with service delivery guidelines.
- Multitask effectively, handling customer interactions on phone and chat simultaneously when needed.
Requirements:
- Fluent bilingual skills in Canadian English and French (Preferred New Brunswick or Quebec French).
- Excellent written and verbal communication skills in both languages.
- Strong technical background with troubleshooting Windows and Mac devices.
- Familiarity with SaaS products, particularly Microsoft 365 and Google Workspace administration.
- Ability to work independently and maintain open availability for rotating shifts, including evenings, overnights, and weekends.
Salary: $50 per hour
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