Luxury Retail Ambassador
10 hours ago
At PRADA, we're seeking a highly skilled and passionate Luxury Retail Ambassador to join our team in Montreal. This is an exceptional opportunity for someone who shares our values of excellence, innovation, and creativity.
About the RoleWe are looking for an individual who embodies the essence of luxury retail and can provide an unforgettable experience to our discerning clients. As a Luxury Retail Ambassador, you will be responsible for maximizing sales performance by fostering strong relationships with customers and developing their brand loyalty. Your unique ability to create a seamless and personalized shopping experience will set you apart from others.
Key Responsibilities- Welcome and serve customers with impeccable etiquette and attention to detail at all times.
- Maintain and develop client relationships through tailored approaches, leveraging CRM and digital tools to enhance customer engagement.
- Drive cross-selling initiatives with other departments to maximize sales opportunities and achieve individual targets and KPIs.
- Stay up-to-date on fashion trends and competitors to provide expert advice and guidance to customers.
- Prove extensive knowledge of PRADA's brand philosophy, product lines, and fashion expertise.
- Effectively address customer complaints and concerns, collaborating with line managers as needed to resolve issues.
- Ensure the store environment meets the highest standards of visual display, maintaining stock procedures and operational guidelines.
- Contribute to ensuring a secure store environment, being vigilant against potential product thefts.
- Possess a genuine passion for human relations and sales.
- Demonstrate problem-solving skills, curiosity about luxury/fashion, art, and design.
- Harness the ability to build lasting relationships with clients.
- Showcase excellent communication and interpersonal skills.
- Have a keen interest in the managed product category, driven by passion and knowledge.
- Fluency in English is essential; proficiency in additional languages is a valuable asset.
The estimated annual salary for this role is $65,000-$80,000 CAD, commensurate with experience.
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