Customer Service Director

1 month ago


Grande Prairie, Canada Ritchie Bros Auctioneers Incorporated Full time
Job Title: Customer Service Manager

At Ritchie Bros Auctioneers Incorporated, we are seeking a highly skilled Customer Service Manager to lead our Global Customer Service team. The successful candidate will be responsible for providing strategic leadership and direction to achieve corporate strategy and KPI metrics.

Key Responsibilities:
  • Develop and implement customer service strategies to drive business growth and customer satisfaction
  • Lead a team of customer service professionals to deliver exceptional customer experiences
  • Collaborate with cross-functional teams to identify and resolve customer issues
  • Monitor and analyze customer feedback to inform business decisions
Requirements:
  • Proven experience in customer service leadership and management
  • Strong strategic thinking and problem-solving skills
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and results-driven individual with a passion for customer service, we encourage you to apply for this exciting opportunity.



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