Head of Canada Leadership Position

1 week ago

Toronto, Ontario, Canada Thomson Reuters Full time

About the Role

In this leadership opportunity as Head of Canada, you will be responsible for driving sales, revenue, and customer retention results in the region. Your key objectives will include:

  • Achieving sales, revenue, book of business, and customer retention results against plan
  • Improving customer net promoter score (NPS) and experience
  • Partnering with segment leaders to set strategic priorities, goals, and targets for each sub-segment in Canada
  • Providing thought leadership in overall product offerings, pricing, and customer prospecting in partnership with Commercial Excellence, Marketing, and Product Marketing
  • Ensuring strong talent attraction, retention, and engagement across the region
  • Working closely with global segment leads and partners to set strategic priorities and establish goals and targets for each sub-segment
  • Achieving annual gross sales, retention, net sales/book of business, and revenue targets in the Canada region
  • Managing expenses to achieve annual EBITDA and OI targets
  • Identifying, prioritizing, and executing on growth opportunities across all segments in Canada
  • Preparing and implementing business plans for Canada to support profitable growth targets
  • Developing and deploying global and local propositions for customers across each segment in the region
  • Directly overseeing Sales and Segment teams in the achievement of segment and Canadian goals
  • Partnering with global Marketing leads and teams to plan and execute on segment-specific campaigns in support of sales
  • Partnering with the Customer Success team to drive customer engagement and improved customer experience
  • Regular engagement with key customers
  • Working closely with cross-functional Canadian leadership to build and nurture a diverse, collaborative, high-performing, and engaged talent
  • Developing and deploying commercial and sales policies that optimize customer acquisition and profitable growth
  • Proposing and/or supporting local/global acquisitions
  • Driving an innovation, simplification, agile, digital mindset across Canada
  • Building and maintaining highly collaborative and mutually supportive relationships with colleagues across TR and all segments, operations, and corporate functions
  • Delivering target financial and strategy objectives for the sub-segment and for other sub-segments with overlapping products (gross sales [PY growth])
  • Continuous, measurable improvement in end-to-end distinctive customer experience and service across channels (customer satisfaction [NPS], churn, and retention)
  • Growth through cross-sell/up-sell, net new customer acquisitions, and product innovation (E/R ratio, client acquisition)
  • Successful new products/launched/feature enhancements in priority segments
  • Ensuring right roles and talent in place for success. Building a high-performing, engaged workforce
  • Annual improvements in organizational effectiveness (client-centricity, customer approach, rapid decision-making)

About You

You're a fit for the role of Head of Canada if your background includes:

  • The ideal candidate hails from a SaaS, technology, or similar company background and has prior experience as a GM running a customer market and leading a significant sales team
  • They have 15+ years of experience, with 5-10 years' experience in customer journey (including digital customer journey, B2B digital is preferred) and direct client management
  • They have had experience with managing revenue of $100-$200M
  • Additionally, they will possess the desire and potential to grow into other roles at Thomson Reuters
  • Able to influence and work cross-functionally to achieve deliverables
  • Skilled at conflict resolution and problem-solving to achieve win-win outcomes; outstanding end-customer relationship skills
  • Strong collaboration, teamwork, and relationship-building skills across multiple levels and functions in the organization
  • Broad cross-functional experience in managing a range of teams with technical, product, and customer market operation expertise with significant customer exposure
  • Agile; able to deal with high levels of ambiguity; embraces change

What's in it for You?

You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:

  • Hybrid Work Model: We've adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected
  • Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: flexible vacation, two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing
  • Culture: Globally recognized and award-winning reputation for equality, diversity, and inclusion, flexibility, work-life balance, and more
  • Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking
  • Social Impact: Ten employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social, and Governance (ESG) initiatives for local and global impact
  • Purpose Driven Work: We have a superpower that we've never talked about with as much pride as we should – we are one of the only companies on the planet that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world

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