Front Desk Operations Assistant
2 months ago
Job Summary:
The Residence Services Assistant provides exceptional support to the operation of Front Desk services for students during the academic year and conference services during the summer months. This role requires a high level of customer service, communication, and organizational skills to ensure a seamless experience for students, guests, and conference attendees.
Key Responsibilities:
- Maintain accurate and up-to-date student and guest information using software applications.
- Act as the primary point of contact for students, guests, and conference attendees, providing information and directing them to the appropriate staff or resources.
- Manage the signing in and out of contractors and guests, ensuring residents show their residence card upon entry.
- Distribute mail and packages to residents.
- Collaborate with the conference team, residence administrative staff, residence assistants, and maintenance and housekeeping staff to ensure guest and student/guest service standards are met.
Requirements:
- One-year certificate or equivalent in Public Relations or Hospitality.
- 2 years of hotel, front desk, or residence experience preferred.
- Excellent interpersonal, listening, and customer service skills.
- Ability to work well under pressure and demonstrate confidence and good judgment.
- Computer literacy with knowledge of email software and Microsoft Office Suite.
- Consistent attention to detail and organizational skills.
What We Offer:
- An opportunity to work in a diverse and inclusive environment.
- A supportive team that values collaboration and teamwork.
- Professional development opportunities to enhance your skills and knowledge.
- A comprehensive benefits package.
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