Career as Operations Officer in Client Support

2 weeks ago


Toronto, Ontario, Canada RBC Full time

Unlock new opportunities at RBC with a role that combines expertise and dedication.

About the Role

We are seeking an experienced Operations Officer to join our dynamic team in Client Support. As a key member of our organization, you will be responsible for delivering exceptional service experiences through effective communication and problem-solving skills.

Job Description
  • Deliver an efficient and effective service experience by phone through identifying and understanding client needs, and also assisting with processing certain client requests.
  • Provide appropriate advice and guidance to effectively enable clients to achieve their goals.
  • Assist clients with integrated tools, resources and materials, and fulfil client requests at first point of contact.
  • Apply RBC processes, policies and procedures and escalate concerns to appropriate partners.
  • Engage in activities that enable effective call handling and availability to serve clients in order to meet established targets for average call handling times, compliance time and customer survey results.
Requirements

To succeed in this role, you will need:

  • Bilingualism (English and French) required, as you will regularly interact with clients across Canada with English and French speaking needs.
  • Excellent telephone manner, and ability to work effectively in a call centre environment.
  • IT literacy, digital knowledge and strong multi-tasking skills.
  • Flexible to work required shifts within the hours of 8am to 7pm, Monday to Friday.
  • Strong investigative and problem resolution skills.
What We Offer

We offer a comprehensive compensation package, including a competitive salary range $55,000 - $70,000 per year, plus bonus and flexible benefits. Our total rewards program is designed to support your career growth and well-being.

About RBC

RBC is a leading financial institution dedicated to enhancing the well-being of our clients and communities. We strive to create a workplace that fosters collaboration, innovation and mutual respect. Join us and discover how we can make a difference together



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