Career Opportunities in Client Experience Management

2 weeks ago

Toronto, Ontario, Canada Teleperformance Full time

Teleperformance is a global leader in client experience management, providing business process outsourcing solutions to clients worldwide.

We are seeking experienced Sales Representatives to join our team and contribute to our mission of delivering exceptional customer experiences.

About the Job

We offer a dynamic work environment that fosters growth and development. As a Sales Representative, you will be responsible for advising existing customers on how to develop a successful journey into specific products, platforms, and services.

You will leverage your influencing and relationship-building skills to provide strategic guidance and help customers achieve their business goals.

A competitive salary of $20 CAD per hour plus bonus/commission, as well as a range of benefits and perks, make this an attractive opportunity for those looking to take their career to the next level.

Key Responsibilities:

  • Pitch and impact assigned customers in accordance with training provided, standards, and policies.
  • Serve as a trusted consultant with customers to get the most out of a wide range of domain registration, web hosting products.
  • Reach assigned sales target and consistently deliver outstanding customer experience while prioritizing and delivering assigned sales quota.
  • Provide strategic recommendations to customers in order to achieve their business goals, including the upselling of additional products and platform features.

Requirements:

  • An Associate's degree or certification from an accredited program for technical and/or GED/High school education required.
  • 1 year+ experience in customer service or prior work experience dealing with the public as a sales agent (preferred).
  • Strong verbal and written communication skills to pitch on the phone and compose compelling messages.
  • A strong desire to meet or exceed productivity, readiness, sustainability, and task points, compliance, and customer satisfaction targets.

Benefits and Perks:

  • Established career path supported by self-assessments, virtual training, and guided curriculum that allow for vertical and horizontal growth through our multiple lines of business.
  • Robust career path with a full development plan and the opportunity to grow in the organization.
  • Paid 4 weeks training, 2 weeks leave.
  • Continuous learning through progressive training that is specific to your tenure and skills.
  • Competitive salary with incentive programs.
  • Positive and supportive environment.

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