Strategic Operations Manager

6 days ago

Vancouver, Canada Beautifi Full time

Job Summary

We are seeking a Senior Business Analyst – Strategy and Operations to drive the implementation of strategic initiatives and optimize operational processes. This role will collaborate closely with cross-functional teams to analyze business needs, identify opportunities for improvement, and implement innovative solutions that enhance efficiency and customer satisfaction.

The Company Overview

Beautifi is a financial technology start-up that offers Canadians flexible financing solutions for plastic surgery and cosmetic procedures. Our mission is to make the patient financing industry more transparent and consumer friendly. We prioritize fair pricing, transparency, and excellent customer service.

Key Responsibilities

  • Conduct in-depth analysis of business operations to identify opportunities for growth and operational improvement
  • Work closely with stakeholders to gather requirements and ensure alignment with strategic objectives
  • Evaluate and optimize business processes to enhance efficiency and effectiveness across operations
  • Analyze data trends and metrics to inform strategic decision-making and operational planning
  • Design and implement data-driven strategies to enhance operational efficiency and effectiveness
  • Support project management by defining project scope, objectives, and deliverables
  • Assist in the planning and execution of strategic initiatives, ensuring projects and programs are delivered on time and within scope
  • Support the implementation of new processes, programs, and systems, ensuring smooth integrations with existing operations
  • Develop KPIs to measure the success of business strategies
  • Identify potential risks associated with operational strategies and propose mitigation plans
  • Engage in continuous improvement efforts to enhance business operations and customer satisfaction
  • Stay informed about industry trends and competitive landscape to provide insights that drive strategic initiatives
  • Develop and provide training materials for new programs and technology enhancements
  • Collaborate with IT teams to ensure technology solutions meet business requirements
  • Assist in budget planning and resource allocation for strategic projects
  • Champion a culture of data-driven decision-making across the organization

Required Skills and Qualifications

  • Bachelor's degree in Business, Operations, or related field
  • Minimum of 1-2 years of business analyst, consulting, or related experience
  • Strong analytical and problem-solving skills with a proven ability to interpret complex data and provide actionable insights
  • Excellent verbal and written communication skills, with the ability to present findings and recommendations to senior leadership effectively
  • Experience in managing projects, including defining scope, objectives, and deliverables, and ensuring timely execution
  • Proven ability to engage and collaborate with cross-functional teams and stakeholders to drive strategic initiatives
  • An interest in technology with the ability to quickly learn new platforms or tools
  • Strong organizational and multitasking skills, with the ability to prioritize and manage time effectively
  • Strong analytical capabilities and a love for data
  • A proven self-starter who thrives in a start-up environment with minimal structure
  • The ability to thrive in a fast-paced, dynamic work environment
  • Experience working with Salesforce is an asset
  • Experience in consumer finance, healthcare, or technology industries is an asset

What We Offer

  • $65,000 - $80,000 per year (based on experience)
  • Bonuses based on performance
  • Dental, Vision, and Health Benefits – 100% employer paid
  • Paid Vacation
  • Fun and energetic workplace
  • Advancement opportunities for top-performers
  • Professional development opportunities

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