Assistant Manager

4 weeks ago


Toronto, Ontario, Canada Fuzz Wax Bar - Yonge & Eglinton Full time
Job Title: Assistant Manager - Customer Experience Leader

About the Role:

We are seeking a highly motivated and experienced Assistant Manager to join our team at Fuzz Wax Bar - Yonge & Eglinton. As a key member of our management team, you will be responsible for leading our customer-facing staff and ensuring that our clients receive an exceptional experience.

Responsibilities:

- Assist the location manager in staff management and employee escalations.
- Assist the location manager in daily management and operations tasks.
- Act as a partner between members, clients, frontlines, fuzzologists and lead the store.
- Be a schedule master and optimize appointment bookings to increase location efficiency.
- Perform all frontline responsibilities and assist the manager.
- Act as an escalation point for store operations and customer complaints.
- Always maintain a clean front-line environment.
- Work in a professional manner and maintain a professional working environment.
- Adhere to and enforce the Company policies, procedures, and manuals in effect and amended from time to time.
- Coach and motivate the team to drive sales and deliver an exceptional customer experience.
- Coach employees on improvement points and issue discipline as needed.
- Ensure high levels of customer satisfaction by providing knowledge on all products and services offered and working with the team to provide outstanding service from start to finish.
- Deliver and track reports on sales, customer experience, merchandising, visual, loss prevention, inventory management and operational excellence.
- Remain updated on new training and policies changes and be agile on learning and implementing new processes.
- Maintains an awareness of all things fuzz, from marketing initiatives, member's perks, policies and procedures, and current or upcoming product / trends.
- Contributes to a positive and inclusive work environment.

Requirements:

- Strong leadership skills with the ability to motivate and inspire a team.
- At least 2 years of management experience in a customer-facing sales setting.
- Confident and comfortable engaging customers to deliver an elevated experience
- Motivated to achieve great results because of one's enthusiasm from interacting with customers and wax-care products and services
- Is resourceful and versatile in responding to changing demands and opportunities in a rapidly changing service environment
- Ability to report on results and to coach and empower team to success
- Ability to work without necessary supervision and deliver high results
- Strong cognitive skills, including decision making and financial analysis
- High level of ethics, values, integrity, and trust

What We Offer:

- Salaried full-time position with competitive wages
- Predictable schedule, thanks to a membership-based clientele
- Employee health benefits program
- Complimentary waxing
- 20% off Fuzz products and all other retail
- Fuzz employee referral program
- Full Fuzz training and ongoing learning
- Professional growth opportunities

Work Location:

In person
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