Assistant Manager

1 month ago

Toronto, Ontario, Canada Accor Full time
Job Title: Assistant Manager

At Accor, we are seeking an experienced and skilled Assistant Manager to join our team at the Fairmont Royal York. As an Assistant Manager, you will play a key role in overseeing and directing all aspects of the restaurant, bar, and bakery.

Key Responsibilities:
  • Supervise and direct restaurant employees, facilities, sales, and costs.
  • Control and analyze quality levels, guest satisfaction, employee satisfaction, merchandising, and operating costs.
  • Ensure optimum performance in each area.
  • Supervise the serving of food and beverages in the restaurant.
  • Establish and maintain effective employee relations.
  • Ensure proper staffing levels and balance quality and sales with daily/seasonal staffing demands.
  • Conduct interviews, hiring, employee orientation, training, on-the-job performance, coaching, counseling, and suspension if necessary.
  • Develop and implement formal training programs and annual training calendars.
  • Produce and implement creative promotional programs to boost sales and visibility.
  • Attend and contribute to weekly food and beverage departmental meetings.
  • Conduct pre-meal briefings and maintain liaison with the Executive Chef.
  • Conduct cleaning inspections to ensure compliance with health standards and hotel cleanliness standards.
  • Participate in service as necessary.
  • Ensure hotel grooming and appearance standards are met.
  • Control stocks for daily use in restaurants.
  • Ensure all health and safety procedures and policies are adhered to by all staff.
  • Participate in the preparation of the food and beverage department budget and goals.
  • Conduct all administrative work required, including scheduling, cleaning, and maintenance of logbooks, opening/closing duties, and tracking sales statistics.
Requirements:
  • Minimum of 2 years experience as Assistant Restaurant Manager.
  • Strong leadership skills.
  • Good food and beverage product knowledge.
  • Computer skills, including Microsoft Word, Excel, PowerPoint, and Outlook.
  • Excellent interpersonal and communication skills.
  • Fluency in English, second language an asset.
  • Previous working experience in a unionized environment an asset.
  • LLBO policies and guidelines.
  • General accounting principles and policies.
  • Smart Serve Certification.
What We Offer:
  • Employee benefit card offering discounted rates in Accor worldwide for you and your family.
  • Daily, complimentary on-shift meal provided in our staff cafeteria.
  • Learning programs through our Academies designed to sharpen your skills.
  • Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21.
  • Career development opportunities with national and international promotion opportunities.
Accor's Commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit, and promote diverse talent.

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