Account Growth Strategist

3 days ago

Vancouver, British Columbia, Canada Relayfi Full time
Unlock Business Potential as an Account Growth Strategist

We are seeking a seasoned Senior Account Manager to join our Partner Sales team and drive the growth of small businesses through our all-in-one, collaborative money management platform, Relay.

This is an excellent opportunity for someone with a passion for making a difference in the financial lives of business owners and their accountants and bookkeepers.

As an Account Growth Strategist, you will play a pivotal role in Relay's growth journey by managing a strategic portfolio of accounts, improving account penetration, and maximizing client referrals. You will work closely with cross-functional teams, including Customer Success, Marketing, Revenue Operations, and Sales Enablement, to deliver tailored solutions that meet the unique needs of our Accountant & Bookkeeping (AB) partners.

To be successful in this role, you should have 4+ years of account management experience, ideally in industry-related roles working directly with accountants and bookkeepers. You should possess a consultative and strategic approach to account-based sales and be proficient with CRM software and other sales-related tools. Additionally, you should enjoy collaborating with other departments and mentoring/coaching junior team members.

At Relay, we believe that diversity is key to building high-performing teams, and creating an inclusive work environment is our priority. We strive to build meaningful connections with our team members and celebrate our wins together.

We offer a competitive salary range of $120,000 - $180,000 per year, depending on experience, plus additional benefits such as flexible vacation and time off, parental leave with top-up, social connection opportunities, and professional development support. We also provide accommodations for applicants and employees to ensure equal access to our hiring process and workplace.

What You'll Be Doing:
  • Manage a high volume of strategic Accountant & Bookkeeping (AB) partner accounts, ensuring robust account growth through client referrals to Relay.
  • Identify growth opportunities within existing accounts and proactively engage partners to increase product adoption and satisfaction.
  • Expand relationships with an existing account portfolio to drive referrals.
  • Go above and beyond just delivering your quota and strategize with team members to innovate and improve the overall account management processes and playbooks.
Required Skills and Qualifications:
  • 4+ years of account management experience, ideally in industry-related roles working directly with accountants and bookkeepers.
  • Consultative and strategic approach to account-based sales.
  • Proficient with CRM software and other sales-related tools (e.g. Salesforce, Groove, ZoomInfo).
  • Enjoy collaborating with other departments and mentoring/coaching junior team members.
Benefits:
  • Flexible vacation and time off: every team member starts with 15 vacation days and 5 flex days to use as needed, plus an extra week of office closure during the end-of-year holidays.
  • Parental leave with top-up: 12 weeks off with a 100% salary top-up for all full-time employees, regardless of location.
  • Social connection opportunities: quarterly team events, happy hours, special events, and networking opportunities with industry leaders.
Interview Process:
  • Stage 1: A 30-minute Google Meets video call with a member of the Talent team.
  • Stage 2: A 45-minute Google Meets video call with the Director of Sales.
  • Stage 3: A take-home case study followed by a presentation to our Sales team in a 60-minute Google Meets video call.
  • Stage 4: A 30-minute Google Meets video call with a member of the Leadership team.

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