Technical Solutions Expert

6 days ago

Toronto, Ontario, Canada Zendesk Full time
Job Overview

As a Technical Solutions Expert at Zendesk, you will play a critical role in driving customer success by providing technical expertise and guidance to our clients. This is an exciting opportunity to join a dynamic team and contribute to the growth and success of our business.

Key Responsibilities
  • Develop and maintain strong relationships with clients to understand their technical needs and provide tailored solutions.
  • Collaborate with cross-functional teams, including sales, marketing, and product management, to ensure seamless delivery of technical solutions.
  • Design and implement technical solutions that meet client requirements, leveraging your expertise in web and scripting technologies, HTML, CSS, JavaScript, and SaaS applications.
  • Provide exceptional customer service by proactively managing and delivering technical information to clients, both onsite, online, and via telephone.
  • Stay up-to-date with industry trends and emerging technologies to ensure our clients receive the best possible solutions.
Requirements
  • 5+ years of experience in Mid Market software sales, with a strong technical background.
  • Proven track record of success in mapping RFI/RFP requirements to software solutions.
  • Excellent interpersonal, communication, persuasion, presentation, and writing skills.
  • Call Center Experience is a plus.
  • Experience scoping, leading, and executing customer pilots and Proof of Concepts.
  • Knowledge of web and scripting technologies, HTML, CSS, JavaScript, and SaaS applications.
  • Outstanding problem-solving skills, including the ability to meet a business requirement with a technical solution.
  • Superior solution scoping abilities, using our existing solution and influencing new product development.
  • Ability to work in a dynamic startup environment with multiple roles.
  • Bachelor's degree is a requirement; graduate degree is a plus.
  • Willingness to travel.
  • Passion for delivering exceptional customer service.
Desired Skills
  • Previous consulting experience implementing enterprise-class software solutions.
  • In-depth knowledge of Customer Service Software, ITSM, data warehousing, business intelligence.
What We Offer

As a Technical Solutions Expert at Zendesk, you will have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional customer service. We offer a dynamic and supportive work environment, with opportunities for growth and development. You will also have access to the latest technologies and tools, as well as a comprehensive benefits package.

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate, and learn, while also giving our people the flexibility to work remotely for part of the week.

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