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Customer Service Ambassador
4 weeks ago
BMO is a leading financial institution dedicated to creating lasting, positive change for our customers, communities, and people. Our Purpose is Boldly Grow the Good in business and life.
Job OverviewWe are seeking a highly skilled Customer Service Representative to join our team. As a key member of our branch team, you will deliver exceptional service to BMO customers and prospects, identifying their needs and providing advice and guidance on financial solutions that best serve them.
Key Responsibilities:- Deliver personalized service to customers, meeting their banking needs with seamless execution.
- Identify customer needs and initiate referrals to BMO colleagues to ensure comprehensive support.
- Support customer requests for banking services, including transactions and assistance with digital applications.
- Contribute to meeting branch business results and customer experience goals.
- Manage cash transactions, reconcile inventory, and execute routine tasks within service level agreements.
- No prior experience necessary; post-secondary degree or certification in a related field is desirable.
- Strong knowledge of personal, commercial, and partner offers, as well as digital tools and applications.
- Excellent communication and interpersonal skills, with the ability to build rapport and connections with customers.
- Aptitude for listening, problem-solving, and responding creatively to new challenges.
We offer a competitive salary range of $33,850 - $43,500, based on factors such as location, skills, experience, education, and qualifications. Our total compensation package includes performance-based incentives, discretionary bonuses, health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans.
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Customer Service Ambassador
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